Location: Borehamwood (Fully Office-Based)
Salary: £28,000 per annum
Contract: Full-time | Maternity Cover until July 2027 (with potential to become permanent)
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week, 30-minute lunch)
About the Role
An exciting opportunity has arisen on behalf of our client for a Customer Service Administrator to join a busy and collaborative team. This role is central to day-to-day operations, ensuring customers receive a high level of service while supporting internal processes.
This is a varied position suited to someone who is organised, proactive, and enjoys working in a fast-paced environment. It offers excellent exposure across customer service, administration, and operational support, making it a great opportunity to develop your career.
Key Responsibilities
Managing customer enquiries via phone, email, and written correspondence
Processing sales orders, returns, dispatches, and invoices
Preparing quotations and checking product pricing and availability
Handling customer queries, including complaints and invoice discrepancies
Supporting inventory and stock management, including reporting and backorders
Assisting with import/export administration and related documentation
Liaising with internal departments, including warehouse and operations teams
Maintaining accurate records, systems, and documentation
Providing general administrative support across the business as required
About You
Previous experience in customer service or administration
Strong organisational skills with excellent attention to detail
Confident communication skills, both written and verbal
Comfortable using Microsoft Office, particularly Excel
Able to manage multiple tasks and prioritise workload effectively
Proactive, reliable, and able to work independently
A team player with a flexible and collaborative approach
Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.
SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT’s Privacy Policy for details on how we manage your data
Salary description
£28000.00 - £28000.00 per year