Housing Officer x 4

Housing Officer x 4
3 Month contract
37 hours per week
£20.75 plus holiday pay, £23.25 including Holiday pay, £27.10 Umbrella
Hybrid working throughout Devon and Cornwall - patches allocated according to your location

BRC are working with one of our key clients in the South West to recruit for 4 x Housing Officers to cover patches throughout Plymouth and Cornwall

As an experienced Housing Officer, you will have responsibility for being the primary relationship manager for customers in your patch. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.

Key Responsibilities:

Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
Manage cases of tenancy breaches, including the Safeguarding of  customers.
Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability. You should have:

Experience in social housing with experience of tenancy, estate and housing management.
Strong interpersonal skills.
Excellent organisational skills to manage competing priorities in a fast-paced environment.
Have an excellent customer focus, with an ability and drive to improve customer satisfaction.
Hold a full UK driving licence and access to a suitable vehicle. For further information about this Housing Officer vacancy, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site