Administrative Receptionist

Administrator & Receptionist- Beenham.

Monday-Friday- Fully Office Based

Permanent

£25k-£28k depending on experience

Key Responsibilities

Customer Support & Communication

Act as the first point of contact, representing the organisation in a professional and approachable manner
Deliver a consistently high standard of customer-focused service
Answer incoming calls in a friendly, confident, and professional way
Respond to sensitive or difficult conversations with patience, understanding, and empathy
Direct calls to the relevant teams or accurately record and pass on messages
Develop positive relationships with customers to build trust and loyalty
Provide clear, accurate, and timely information to customers and suppliersScheduling & Diary Coordination

Arrange, update, and cancel appointments efficiently as required
Manage schedules for engineers and field-based staff to ensure effective daily planning
Work closely with customers and internal teams to coordinate availability
Confirm bookings and support follow-up communication when necessarySystems & Administrative Support

Keep customer records accurate and up to date within internal systems
Record all customer contact details, actions, and outcomes clearly
Review written communications to ensure accuracy and professionalism
Assist with general office administration tasks such as filing, scanning, and maintaining records
Monitor and order office supplies to maintain adequate stock levels
Ensure reception and office spaces remain tidy, organised, and welcomingWhat We're Looking For

Strong written and verbal communication skills

Professional and confident telephone manner with a friendly approach
Previous experience in a customer-facing, administrative, reception, or service-based role
Good organisational skills with strong attention to detail
Familiarity with Microsoft Office and customer or administrative systems
Ability to prioritise tasks and manage a varied workload in a busy environment
Compassionate and patient when supporting customers, including vulnerable individuals
Professional, polite, and customer-oriented in approach
Reliable, punctual, and trustworthyPlease note due to the location you must be have a Full UK Driving Licence and have access to your own vehicle.

Apply now!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website