Moleskine - Supervisor

Supervisor
Full Time - 12 month term
Location - Harrods
Minimum 1 year experience in similar position
Are you a natural leader with a passion for luxury stationery and exceptional customer service? Do you thrive in a fast-paced retail environment where creativity meets operational excellence? Moleskine, the iconic Italian manufacturer of premium notebooks and accessories, is seeking a dynamic and experienced individual to fill the role of Supervisor.
As the Supervisor at Moleskine, you will play a pivotal role in leading and developing your team to drive sales productivity, efficiency, and customer service levels to new heights. Reporting into the Manager, you will support all operational functions of the store, while positively promoting the image of our esteemed brand.
What will you be doing on a daily basis?
Customer Service and Store Performance:
* Develop and maintain strong relationships with local businesses to identify collaborative opportunities and drive sales growth.
* Conduct regular outreach and networking activities with surrounding businesses to promote our products and services.
* Lead by example in providing exceptional customer service and driving sales figures.
* Effectively manage sales performance and ensure staff productivity aligns with company targets.
* Foster a customer-centric culture among staff, addressing inquiries, and complaints promptly and proactively.
* Manage cash handling, financial transactions, and paperwork accurately and efficiently.
* Develop and execute strategies to drive business in new and existing markets.
Visual Merchandising:
* Implementation of visual merchandising guidelines, ensuring products are presented to company standards.
* Maintain a high level of store housekeeping and liaise with the visual merchandise manager as needed.
Staff Training, development, and management:
* Develop and coach staff in company selling techniques, product knowledge, and visual merchandising guidelines.
* Conduct regular training sessions and team meetings to ensure staff are well-equipped and informed.
* Lead the management and sales team, ensuring adherence to company rules and standards.
* Conduct regular staff meetings and performance appraisals, providing coaching and feedback as needed.
* Manage staff discipline and delegate responsibilities efficiently.
* Mentor employees to help them achieve individual & team objectives.
The right skillset for this role includes:
* Proven experience in retail management, preferably in luxury or lifestyle brands.
* Strong leadership and communication skills.
* Excellent organisational abilities and attention to detail.
* Passion for the Moleskine brand and luxury stationery.
The benefits for this exciting role include:
* Competitive salary and bonuses.
* Opportunities for career growth and development.
* Employee discounts on Moleskine products.
* A supportive and collaborative work environment in the heart of Milan.
The ideal candidate is a motivated, well-organised individual who has a deep understanding of prospecting and developing strong relationships with customers.
Qualifications
* 2+ years of sales experience
* Excellent written and verbal communication skills
If you're ready to lead a passionate team and make a mark in the world of luxury stationery, apply now to join Moleskine's prestigious team as a Supervisor