Responsibilities
* Lead the design and governance of MI frameworks, dashboards, and analytics aligned to strategic, operational, and regulatory goals.
* Turn complex business challenges into clear insights that inform senior and executive decision-making.
* Deliver high-impact analysis, root-cause investigations, and deep dives to support critical decisions.
* Partner with Senior Leadership, Planning, and Finance teams to support budgeting, forecasting, financial modelling, and scenario analysis for Executive review.
* Provide insight into cost drivers, operational efficiency, and forecast variances.
* Support the creation of Executive performance packs, ensuring clarity, accuracy, and a strong narrative.
• Lead on, and continuously enhance the voice analytics platform, designing advanced
queries and operational MI solutions.
• Translate speech analytics outputs into measurable service improvements and conduct risk mitigation actions.
• Identify customer outcome themes, performance trends, and regulatory risks through
structured analysis.
Data Governance & Regulatory Compliance:
• Ensure MI outputs meet the highest standards of accuracy, governance, and compliance with FCA and internal risk management requirements.
• Establish and maintain robust documentation including data dictionaries, lineage mapping, and reporting methodologies.
• Ensure outputs are traceable, auditable, and defensible in regulatory review settings.
Automation & Continuous Improvement:
• Drive automation and efficiency across reporting processes using advanced analytical
techniques and workflow tools.
• Identify opportunities to streamline data pipelines and reduce manual intervention.
• Contribute to department-wide change initiatives and innovation to improve efficiency, effectiveness, and customer outcomes.
Leadership & Stakeholder Engagement:
• Act as the senior technical referral point and subject matter expert for service data and analytics.
• Represent the function professionally across the organisation, acting as a visible advocate for data excellence.
Stakeholder Collaboration:
• Partner effectively with Operations, Compliance, Risk, Training, Complaints, and Leadership teams to align data insight strategies with business objectives and regulatory requirements.
Knowledge, Experience and Qualifications
* Analyse large, complex datasets to identify trends, root causes, risks, and commercial opportunities.
* Apply statistical techniques including forecasting, trend analysis, correlation, and structured problem-solving.
* Deliver performance insight, forecasting models, and financial analysis to support budgeting and executive decisions.
* Translate complex data into clear, actionable insight for senior stakeholders.
* Advanced SQL skills for querying and manipulating large relational databases.
* Strong understanding of data modelling, ETL processes, joins, indexing, and reporting structures.
* Build scalable, repeatable reporting processes with strong data accuracy and integrity.
* Advanced proficiency in Power BI (or similar), including data modelling, DAX, dashboard development, and performance optimisation.
• Proven ability to produce executive-level dashboards and automated MI reporting.
• Strong data storytelling capability, presenting complex information in a clear and
compelling manner.
• Strong understanding of data governance, lineage, documentation standards, and data quality controls.
• Experience operating within FCA-regulated or highly regulated environments.
• Ability to produce compliant, traceable, and audit-ready MI outputs.
* Significant experience in MI, analytics, or business intelligence in complex or regulated environments.
* Proven ability to influence senior stakeholders through data-driven insight.
* Strong commercial awareness and understanding of operational performance drivers.
* High attention to detail, accuracy, and accountability.
* Proactive, resilient, and able to manage multiple priorities in fast-paced environments.
* Strong communicator with a collaborative approach to stakeholder engagement.
Why Join Us?
We’re committed to your growth, supporting you to excel in your role and progress your career.
At AND-E, you’ll enjoy a supportive, flexible, and inclusive culture, recognised as the Best Large Insurance Employer (2023). We offer a strong work-life balance, competitive salary and benefits, and a commitment to diversity, equity, inclusion, and neurodiversity—ensuring everyone feels valued and supported.
We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer:
* Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
* 10% Discretionary Annual Bonus*
* Healix Private Medical Insurance Options*
* 3 x Annual Salary Life Assurance*
* Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus).
* Financial and Lifestyle Benefits: Offers £250 towards driving lessons*, interest-free season ticket loan*, cycle scheme with discounts, Wagestream for financial flexibility*, and pension advisory services for retirement planning.
* Subject to company performance and completion of probation
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)
At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help
Salary description
£45000.00 - £45000.00 per year