We are a growing business known for delivering technical services to a range of different clients, including blue chip companies and facilities management providers.
At Norton we pride ourselves on exceptional customer service and fostering an inclusive, respectful working environment where every team member feels valued.
Role & Responsibilities
The role is primarily, but not limited to, the following activities:
* Providing exceptional customer service
* Working to client SLA's and team KPI's with support of Service Manager and Contracts Managers
* Working closely with the Service Manager to mentor and coach other team members
* Conducting annual appraisals and probation reviews
* Reviewing and auditing the team
* Discussing and planning training that arise
* Play a key part in supporting the integrated management system
Skills, Experience & Qualifications
Excellent IT skills and use of Microsoft
Oustanding communication skills at all levels, both written and verbal
Problem solving mindset
Building and retaining solid relationships with colleagues and clients
Effective time management
Previous supervisory or team lead experience
Why work with us?
* Join a supportive and close-knit team in a growing business
* Work with a wide variety of clients
* Contribute to a company that cares about quality and customer service
* Opportunities for personal growth and development
* Full time and permanent employment
* Health Cash Plan Scheme after qualifying period
* Company Pension Scheme
* 20 days annual leave plus bank holidays, increasing each year to 25 days
* Birthday off
* Company events throughout the year
Please send your CV and a short covering letter
Salary description
£28000.00 - £31000.00 per year