We have a fantastic opportunity for a Head of Marketplaces EU to join our team at Lands’ End Europe.
The Head of Europe Marketplaces is a leader responsible for defining, building and optimizing the growth of our Marketplace business in Europe. This role owns the roadmap, financial performance, merchandising and marketing strategy for third party marketplaces in Europe. The Head of Europe Marketplaces will deliver priorities, drive growth and profitability, and ensure operational excellence across chosen marketplace channels.
The ideal candidate brings marketplace leadership experience, a proven track record of building and optimizing multiple marketplace businesses, strong financial acumen, and the ability to lead cross functional teams in the Europe business.
Please note this role is a hybrid working role and so will require some time spent in a Lands’ End office each month either Oakham in England or Mettlach in Germany depending on the successful applicants location.
As part of the Leadership team some travel to both offices will be expected. The candidate must be fluent in English and an ability to communicate in German and/or French would be a distinct advantage.
Marketplace business delivery and Leadership
- Develop and own the roadmap for the Europe Marketplace business, ensuring alignment with the broader Europe strategy and Global Marketplace channel objectives.
- Define marketplace x-functional delivery roles, revenue strategies, assortment architecture, partner onboarding priorities, and longterm profitable growth plans
- Lead cross-functional marketplace team members, with clear accountability for marketplace accountabilities by function
- Champion innovation, identifying emerging channels, new opportunities and evolving consumer behaviors to drive competitive advantage.
Business Growth & Financial Ownership
- Own the P&L for the Marketplace channel, ensuring short term financial performance and long term profitable growth.
- Set goals, forecasting processes, partner with leadership to optimize resource allocation.
- Leverage industry insights, competitive intelligence, and marketplace analytics to inform business expansion and operational enhancements.
Marketplace Channel Excellence
- Execute business plans across all Europe marketplaces, ensuring consistency with global processes, operational rigor, and continuous improvement.
- Develop and implement marketplace merchandising, catalog health, pricing, SEO, promotions, supply chain efficiency, customer experience, and compliance plans
- Utilize, KPIs, and performance dashboards to drive accountability across the Marketplace channel .
Partnerships & External Relationships
- Build and nurture high impact relationships with marketplace partners.
- Negotiate agreements, ensure alignment on category opportunities, and influence joint business planning.
- Expand the partner ecosystem to include new marketplaces
- Influence Global to ensure Europe has required vendors, and technology partners to accelerate channel growth.
Cross Functional Leadership
- Collaborate with Product, Merchandising, Marketing, Supply Chain, Finance, IT, and Customer Service leaders to integrate marketplace execution into Europe business
- Collaborate with Global Marketplace leaders and Europe merchants to influence product and merchandising roadmaps to support marketplace specific growth opportunities.
- Ensure digital capabilities, data flows, operational systems, and supply chain processes support scalable Europe marketplace expansion.
Data Driven Performance Management
- Drive a culture of measurement, experimentation, and insight led decision making across the Europe Marketplace team.
- Review and communicate performance, risks, and opportunities to leadership, including weekly and quarterly business reviews.
- Identify operational bottlenecks, root cause issues, and efficiency opportunities to enhance profitability and customer experience.
Skills
- Demonstrated success operating a multi marketplace business across Amazon and other European channels such as Zalando.
- Expertise in marketplace algorithms, advertising, catalog management, vendor operations, and omnichannel retail strategy.
- Good negotiation skills and experience managing senior external relationships.
- Ability to influence and collaborate across complex matrixed environments.
- Skilled in data analysis, marketplace reporting platforms, and KPI based decision making.
- High degree of agility and comfort operating in a fast-paced, evolving digital landscape.
- Lead and develop marketplace leaders and their respective teams.
- Establish a high performance culture focused on accountability, innovation, and operational excellence.
Leadership Responsibilities
- Lead a team of employees.
- Provide guidance, support, and mentorship to team members.
- Foster a collaborative and positive work environment.
- Set performance expectations and goals for team members.
- Conduct regular performance evaluations and provide constructive feedback.
- Identify and address performance issues through coaching
- Participate and recruitment and onboarding of new team members, as needed.
- Address conflicts or issues within the team promptly and effectively.
- Manage team resources, including workload distribution and project assignments.
- Ensure optimal utilization of team member’s skills and expertise.
- Collaborate with management to establish team goals aligned with organizational objectives.
- Contribute to the development and implementation of department strategies.
Education & Experience Requirements
- Bachelor’s degree in Business, Marketing, ECommerce, or related field; MBA or advanced degree strongly preferred.
- Experience in ecommerce, digital marketplaces, or online retail;
- Proven track record of delivering growth in Amazon and/or other major marketplace environments.