Caseworker

Job Title: Caseworker
Location: Whitehall, London (Hybrid - onsite induction, then 1-3 days per week as required)
Contract Length: Until 31/03/2027
Pay Rate: Competitive

Hours: 37 hours per week - 7.4 hour days

Applicants must be UK nationals due to the nature of the documents.

About the Role:
We are seeking a skilled Caseworker to join a high‑profile, sensitive programme within a government department. The role requires handling complex information, making decisions in line with policy, and working under strict procedural guidelines. The successful candidate will operate in a fast‑paced environment, managing cases with discretion and professionalism.

Key Responsibilities:

Analyse and interpret complex information from multiple sources to make informed decisions.

Apply relevant government policies and procedures accurately to casework.

Produce clear, well‑justified decisions and communicate outcomes effectively.

Manage tight deadlines in a sensitive operational context.

Engage with stakeholders professionally, maintaining confidentiality at all times.

Work with graphic or sensitive content, demonstrating resilience and empathy.

Essential Skills & Experience:

Proven casework experience.

Proficient in Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams).

Strong attention to detail and problem‑solving abilities.

Ability to work within strict policy frameworks and follow procedures consistently.

Excellent written and verbal communication skills.

Knowledge of Data Protection principles.

Demonstrated resilience and empathy when handling sensitive material.

Desirable:

Experience within Home Office, police, or immigration environments.

Handling complex cases involving multiple stakeholders and sources of information.

Important Notes / Restrictions:

Candidates must be comfortable discussing and managing sensitive or distressing material.

Interested in this position? please click "apply now"
We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion.

Company information:
This contract vacancy is being advertised by Rullion Ltd
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants