Brentwood, Essex
£27.74 per hour
Part-Time – 22.20 hours per week
Hybrid Working Available
We are currently recruiting for an experienced Digital Services Manager to lead the delivery and continuous improvement of digital services within a collaborative local government environment.
This is an excellent opportunity for a professional with strong IT Service Delivery, Digital Transformation, and Team Management experience.
Key Responsibilities
* Lead and manage Digital Service Teams including Product Development, Application Support, and Geospatial
* Take ownership of the live operation of digital services
* Act as the escalation point for incidents, problems, and service requests
* Drive service improvement and digital transformation initiatives
* Work with internal stakeholders to reduce failure demand and improve service performance
* Use customer (resident and staff) feedback to enhance user experience (UX)
* Ensure compliance with Information Governance, Data Protection (GDPR), and Cyber Security standards
* Deliver improvement projects using project management methodologies
* Manage third-party suppliers, contracts, and budgets
* Build strong relationships across the organisation to support digital strategy
Key Skills & Experience
* Proven experience as a Digital Services Manager / IT Service Manager / ICT Manager
* Strong background in IT Service Delivery and Digital Services Management
* Experience managing technical teams and digital products/services
* Knowledge of ITIL frameworks and service management best practices
* Experience with the Microsoft technology stack (M365, Azure, etc.)
* Strong stakeholder management and communication skills
* Experience driving continuous improvement and service optimisation
Desirable
* Experience within local government or public sector
* Technical or development background
Salary description
£27.74 - £27.74 per hour