The Team Leader is responsible for delivering Service User centred support; through the efficient operation of the domiciliary care service and staff allocated to them in compliance with company processes and procedures.
Responsibility:
* Supporting the Manager in day to day operations of the service
* Maximisation of Service User interests by liaising with internal and external stakeholders, also developed, maintenance and implement of a person centred support plan for each Service User
* Oversee the Personal delivery of physical and mental support to Service Users, as well as Monitoring and maintenance of safeguarding the rights and dignity of each Service User
* Routine assessment and communication of Service User development to interested stakeholders and oversee Effective control of Service User financials where commissioned and the trackers are updated
* Fostering of a positive environment in which Service Users and staff actively engage, also establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff
* Working to support the service manager to maintain the compliance of the service
* Respond to emergencies and provide guidance and support to subordinate staff
* Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures
* Conducting of staff training needs analysis and the co-ordination and delivery of training to maximise staff competence. developing and implementing of staff-rotas ensuring that appropriate staff cover is available to Service Users
* Successfully achieving the individual objectives set by the company
* Accomplishing self-audits and pro-actively engage in external compliance audits, enhancing current operations through continuous improvement
* Support the service manager and Area manager To deal with complaint and safeguarding and carry out investigation
Generic Duties:
* The maintenance of confidentiality of all information unless otherwise permitted by management
* Full compliance with company’s vision, values, policies and procedures, compliance with legislation and CQC Code of Conduct as reflected in company procedures and the SOP.
* Undergo training and professional development as directed by the company
* Work in a manner that promotes team work and a collegial environment
* Active and positive promotion of the company’s image and bran
* Other duties that may be assigned by management
* Able to carry out On Call duties as rostered.
Qualifications:
* QCF L3 or equivalent in Health and Social Care (or working towards)
* Competence in the use of Microsoft Office and Internet applications
* Strong English spoken, listening and written communication skills
* Full driving licence and use of own car for general business use and to support Service Users
Salary description
£30.00 - £32.00 per year