Location: Corby
Working Hours: 9:00 AM - 6:00 PM, Monday to Friday
Salary: £30,000 per annum, or £14.25 per hour (Up to £35,000 depending on experience)
Job Summary
We're looking for a friendly, experienced Customer Service Advisor to join our team in Corby.
You'll be the first point of contact for our customers, handling a wide range of inquiries with professionalism and a positive attitude. This role is crucial for ensuring a high level of customer satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, email in a timely and professional manner.
Resolve transport-related queries, including tracking shipments, updating delivery schedules, and addressing issues with logistics.
Handle a variety of customer queries, from general product questions to complaints and feedback.
Maintain accurate records of all customer interactions in our database.
Collaborate with other departments to resolve complex issues and improve overall customer experience.
Identify and escalate high-priority issues to management when necessary.
Accurately input data from various sources into the databases and spreadsheets.
Verify data accuracy and completeness by comparing it against source documents.
Organise and maintain files, both physical and digital, in an efficient and secure manner.
Identify and correct data errors to ensure integrity.
Generate reports and summaries of data as required.
Maintain confidentiality of all company and customer information.
Essential Requirements
Prior experience in a customer service role is highly desirable.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a calm, patient demeanour.
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency with computer systems and a good understanding of CRM software.
A positive attitude and a genuine desire to help others.
Desirable Skills
Experience in the logistics or transport industry.
Familiarity with specific CRM platforms.
Apply today with an updated CV
Salary description
£30000.00 - £35000.00 per year