Accommodation & Guest Experience Manager

Accommodation & Guest Experience Manager
Location: The Blue Ball Quantocks Triscombe, Somerset (on-site role)
Applicants must be local or willing to commute reliably due to the operational nature of the role.
Overview of the Role
This is a unique opportunity to take a leading role in delivering a high-quality, concierge-led accommodation experience within a distinctive rural venue.
As Accommodation & Guest Experience Manager, your primary focus will be on managing and enhancing the guest experience for exclusive-use accommodation bookings, ensuring every stay is seamless, personalised, and memorable. Acting as a dedicated concierge, you will support guests before and during their stay, curating tailored experiences that may include private dining, local activities, transport, and bespoke requests.
When the accommodation is not occupied, you will work closely with the owners to create, develop, and deliver a vibrant programme of events. This includes organising and delivering small to mid-scale events such as live music, themed evenings, and private functions.
This is a hands-on, guest-centric role combining hospitality, operations, and light-touch events management. It is ideally suited to someone who takes pride in delivering exceptional service, enjoys building relationships, and is comfortable operating independently in a dynamic environment.
A Designated Premises Supervisor (DPS) or personal licence holder is strongly preferred, given the nature of the venue.
Key Responsibilities
Accommodation & Concierge Services (Primary Focus)
* Act as the main point of contact for accommodation guests from booking through to departure
* Deliver a concierge-style service, supporting guests with tailored arrangements such as:
* Private chefs and catering
* Local activities and experiences
* Transport and logistics
* Special occasions and bespoke requests
* Ensure accommodation is consistently presented to a high standard, coordinating cleaning, maintenance, and readiness
* Anticipate guest needs and create a highly personalised and premium experience
Events (Secondary Focus)
* Plan and deliver a select programme of events during periods when accommodation is not in use
* Organise events such as live music, themed dining, and small private functions
* Coordinate suppliers, staffing, and logistics to ensure smooth delivery
* Act as on-site lead during events, maintaining high service standards
Operations & Compliance
* Oversee day-to-day running of the venue during both guest stays and events
* Ensure compliance with licensing, health & safety, and operational standards
* Act as Designated Premises Supervisor (preferred) or support licensing requirements
* Manage key supplier relationships and coordinate services effectively
Sales & Commercial Support
* Support efforts to drive exclusive hire bookings and repeat stays
* Build relationships with local suppliers, chefs, and experience providers
* Contribute to promoting the venue through local networks and word-of-mouth
* Ensure a high level of guest satisfaction to encourage referrals and repeat business
Person Specification
Essential
- Experience in hospitality, guest services, accommodation management, or a similar role
- Strong interpersonal skills with a natural ability to deliver high-touch, personalised service
- Highly organised with the ability to manage multiple guest requests and operational priorities
- Ability to work independently and take ownership of the guest experience
- Flexibility to work evenings, weekends, and around guest bookings
- Local to Triscombe / Somerset area or able to commute reliably
Preferred
- Designated Premises Supervisor (DPS) or personal licence holder
- Experience in concierge services, boutique accommodation, or luxury hospitality
- Experience coordinating events or private functions
- Strong local knowledge and connections with suppliers or activity providers
Personal Attributes
- Guest-focused with a genuine passion for hospitality
- Proactive, detail-oriented, and solutions-focused
- Calm under pressure with a flexible approach
- Professional, approachable, and trustworthy
- Comfortable working in a hands-on, small-team environment
Working Pattern
- Predominantly on-site
- Flexible hours aligned to guest bookings and occasional events
- Evening and weekend working required