£35,000 - £40,000
Willenhall, WV13
Monday – Friday 8:00am – 4:30pm
Looking for someone to start asap
Job Purpose
This role is focused on managing existing customer accounts and driving sales through inbound enquiries. You will handle a shared inbox, preparing accurate and timely quotations while ensuring a high level of customer service.
You will build strong relationships with established clients, using your industry knowledge to understand requirements, provide the right solutions and identify opportunities to upsell where appropriate.
This is a hands-on role that relies on product knowledge, organisation, and a proactive approach, with the autonomy to manage your own workload in a relaxed, no-nonsense environment.
Job Responsibilities
Manage and grow a portfolio of existing customer accounts
Handle incoming enquiries via email/inbox
Provide timely and accurate quotations
Build strong relationships with clients across various sectors
Identify opportunities to upsell products and solutions where relevant
Provide technical guidance and product support (where required)
Liaise with suppliers and internal teams to ensure accurate pricing and availability
Maintain a high level of customer service and response times
Keep CRM / records updated with customer activity
Key skills
Proven experience within the valve / flow control / industrial supply industry (essential)
Strong product knowledge — valves, actuators or similar mechanical equipment
Experience in a quotation led or internal sales/account management role
Confident managing multiple enquiries and prioritising workload
Strong communication and relationship building skills
Commercial awareness with the ability to spot upselling opportunities
Self-motivated and proactive approach
“Old school” values. Reliable, honest and takes pride in doing things properly
Proactive mindset someone who gets things done without being micromanaged
Team player who fits into a small, close-knit business
Detail oriented with a strong work ethic
EMA25
Salary description
£35000.00 - £40000.00 per year