Overall Purpose:
Responsible for managing and nurturing client relationships, ensuring client satisfaction and driving business growth.
Understanding client's needs, promoting company products and services and co-ordinating with internal teams to deliver solutions that meet or exceed client expectations.
Responsible for the full project process, including timely issuing of detailed works instructions, communication of all customer requirements to internal key contacts, planning, quotation, invoicing and stock management.Key Duties:
Act as main point of contact between the client and the company, building and maintaining strong, lasting relationships.
Collaborate with clients to understand their business objectives and challenges.
Identify opportunities for development of client accounts promoting all aspects of company products and service offerings.
Develop account plans to outline strategies for meeting client goals.
Set and achieve sales targets and other performance goals.
Work closely with production and development teams to ensure delivery of high-quality solutions.
Communicate client requirements and feedback internally.
Address and resolve client issues promptly and effectively.
Escalate issues to appropriate teams.
Prepare regular reports on account status, performance and client satisfaction.
Analyse data to identify trends and areas for improvement.Key Requirements:
Minimum of 3 years' experience in Account Management.
Strong Organisational and multitasking skills.
Proven ability to work efficiently in a fast-paced environment.
Strong communication and interpersonal skills.
Excellent negotiation and problem-solving skills.
Ability to work collaboratively in a team environment.
Familiarity with CRM software.The Package:
Starting salary of £35,000 per annum, which will rise after probation period.
37.5 hrs per week. Monday-Friday 9AM-5PM.
25 days holiday.
Company pension.
Employee discount scheme.
Life assurance.
1 paid volunteer day per year
Salary description
£35000.00 - £35000.00 per year