Customer Advisor

Customer Advisor
Newark, Full Time, 12 month FTC
Excellent salary and benefits package
Our Internationally operating Newark based Client is looking for a Customer Advisor to join their Service team on a full-time basis for a 12 month FTC.
Your main duties will be scheduling engineers to maximise productivity within the department.
THE ROLE
Your responsibilities as a Customer Advisor will include:
* Own the communication with the customer at all stages in house and field jobs, providing timely updates and information
* Communicate effectively with all internal departments
* Get feedback on the company service
* Allocate a team member to a task as and when required
* Schedule maintenance appointments as needed
* Use SAP to make sure customers invoices are correct
THE CANDIDATE
The ideal Customer Advisor will be able to demonstrate the following key skills and experience:
* Excellent telephone manner
* Excellent customer service by phone and email
* The ability to listen and understand customer needs
* Strong organisational skills
* Be adaptable to change
* Good working knowledge of CRM/SAP Systems
THE BENEFITS
The fantastic benefits included with this role are:
* Healthcare with Vitality
* 25 days holidays plus bank holidays
* Death in service
* Pension
* Free parking
* Working hours 9.00am – 17.30pm
Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.
The services of Future Prospects are those of an Employment Agency