My Customer is seeking an experienced Programme Manager to lead the design and delivery of a large-scale Target Operating Model (TOM) for an insurance platform within the Lloyd’s market. This role will play a critical part in shaping and implementing a scalable operating framework to support the growth of the Insurance Platform.
This is a high-impact, outcome-driven engagement where you will take ownership of both the strategic design and the practical implementation roadmap, ensuring alignment across business functions, governance, and technology.
Required Experience & Skills from the Programme Manager:
Proven track record delivering complex Target Operating Model programmes within the insurance industry
Experience designing and delivering Target Operation models for Insurance platforms within the Insurance business
Strong experience operating in programme leadership roles with end-to-end delivery responsibility
Expertise in organisational design, governance frameworks, and process optimisation
Ability to translate strategy into actionable delivery plans and measurable outcomes
Excellent stakeholder management skills, with experience engaging at executive level
Strong understanding of service-based operating models and transformation initiatives
Experience coordinating cross-functional teams and managing interdependent workstreams
Responsibilities of the Programme Manager:
Conduct a comprehensive review of the current operating model, assessing organisational structure, processes, governance, and supporting technologies
Define and develop a future-state Target Operating Model that enables scalability, efficiency, and long-term growth
Design a service-led operating approach, including service offerings, delivery structures, and clear accountability across teams
Establish robust governance frameworks, ensuring effective decision-making, risk management, and programme reporting
Create a detailed, phased implementation plan with clear milestones, dependencies, and delivery sequencing aligned to key business deadlines
Engage with senior stakeholders to drive alignment, secure approvals, and ensure clarity on operating principles and design decisions
Lead and coordinate multiple workstreams to ensure successful execution of the programme in line with the agreed vision
Oversee the transition from design to implementation, ensuring processes and governance are fully embedded
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Salary description
£650.00 - £750.00 per day