Helpdesk Coordinator / Manager

Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients’ buildings in tip-top shape.
We’re on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly.
The Role
We’re after a switched-on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You’ll be the go-to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e-log book platforms, you’ll play a key role in making sure our projects stay on track. If you’re a problem-solver with a knack for systems, we’d love to have you on board!
Key Responsibilities
* Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face-to-face.
* Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e-log book systems.
* Assign tasks to engineers, update job statuses, and keep everything logged properly.
* Help staff get to grips with Big Change and e-log book platforms, fixing any hiccups along the way.
* Keep an eye on system data, whip up reports on job progress, and make sure we’re meeting service standards.
* Chat with clients, suppliers, and subcontractors to sort queries or escalate technical problems.
* Keep records spick and span – jobs, client chats, and system updates all included.
* Chip in with ideas to streamline processes and make our systems work even better.
What We’re Looking For
* Experience in a help desk, coordinator, or admin role – bonus points if it’s in building services, facilities management, or something similar.
* Hands-on know-how with Big Change job management software and/or e-log book systems is a big plus.
* Solid IT skills and a knack for picking up new software quick-smart.
* Top-notch communication skills, with a friendly, client-first attitude.
* Brilliant at staying organised and juggling tasks in a busy setting.
* A proper team player who’s happy to crack on independently when needed.
Nice to Have
* Familiarity with ITIL principles or help desk ticketing systems.
* A proactive streak for spotting ways to improve how we do things.
Why Join Sale Group?
* Join a cracking team in a growing company that values your input.
* Get stuck into industry-leading tools and build your skills.
* Competitive salary and benefits to match your experience.
* Handy spot in Cheam, Surrey, with great transport links.
How to Apply
Fancy bringing your talents to Sale Group? Send your CV and a short cover letter telling us why you’re the right fit.
Salary Negotiable dependent on experience / seniority