Account Manager

Account Manager - Aylesbury

Think Specialist Recruitment are delighted to be working with a growing thriving national award winning ecommerce/events business based in Aylesbury.

Due to exciting growth as a business our client are currently searching for an Account Manager to join their tightknit team and help with the smooth running of their day-to-day operations. You will be responsible for overseeing the management of a large client account, whilst also pitching in to support your colleagues with any assignments that should arise. Your prime duty will be to manage and develop relationships with your clients ensuring that all needs are met and a great service provided throughout.

You will be a confident and hard-working individual, not one to shy away from picking up the phone and someone who is willing to go the extra mile to get matters resolved. You will be outgoing and able to foster good relationships with clients and colleagues across multiple departments.

This position is paying a salary of £32k and also offers a number of exciting benefits including enhanced Pension contributions and life assurance, whilst also offering the opportunity to work for a growing organisation. Please note this position will be based in our clients office in Aston Clinton, there will be the option for hybrid working of one day per week after probation.

Duties:

Build strong relationships with clients ensuring you maintain these for the long-term.
Understand the clients needs and strive to provide solutions to meet them.
Communicate with clients to ensure satisfaction, ensuring any issues are addressed promptly.
Keep identifying ways to cross-sell and upsell
Engage with sales in order to contribute to revenue growth
Process daily orders and deliveries on multiple systems
Ensuring all orders are invoiced accordingly
Organise courier bookings
Liaise with customers regarding delivery discrepancies including stock issues, order changes, damages, and tracking information
Carry out system changes such as adjustments, receipts, and dispatches
Working with warehouse and other office members to manage processes
Ensure all day-to-day tasks within the office are met within the required deadline
Respond to client communication including via phone and email.

Candidate Requirements:

Hardworking individual who is willing to go the extra mile to ensure client satisfaction.
Confident communicator who is happy to pick up the phone and resolve something in a timely matter.
Able to multitask and work across a number of different tasks at any given time.
A great relationship builder who is able to foster strong partnerships with clients and internal team members.
Prior Customer Service experience is a must.
A great attention to detail, able to ensure important information is processed correctly at all times.
Strong Administrative skills, able to process orders, invoices and client information accurately.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support