Hard Services Manager

Your new company
A leading facilities management provider for an experienced Hard FM Manager to take responsibility for the delivery of hard services at a large, complex healthcare PFI site.
This is a key leadership role, managing a sizeable on-site technical team and specialist supply chain, with full accountability for compliance, performance, and continuous improvement in a highly regulated environment.
Your new role
As Hard FM Manager, you'll be accountable for the day-to-day management of all hard services on site, ensuring safe, compliant and high-quality service delivery across planned, reactive and lifecycle works.
You'll lead and develop a team of 12-15 engineers and supervisors, manage subcontractors, and work closely with the Estates, Lifecycle, Projects and Compliance teams. You will also assume statutory roles such as Water Responsible Person and Fire Responsible Person, depending on business requirements.
This role suits someone who is comfortable operating in a pressure-critical healthcare environment, understands PFI contracts, and is confident balancing compliance, performance, people management and cost control.

Key Responsibilities

Lead and manage site hard services delivery across multiple disciplines.
Full responsibility for site performance, compliance and P&L
Ensure delivery against contractual SLAs and KPIs
Act as senior technical lead and escalation point for the client
Manage and develop direct reports and specialist supply chain partners
Ensure compliance with HTMs, statutory and regulatory requirements
Oversee permit systems (PTW, ATW) and safe systems of work
Coordinate planned maintenance, reactive works, projects and lifecycle renewals
Drive a strong health & safety culture and act as COSHH Coordinator
Produce performance, compliance and risk reporting
Support lifecycle planning and asset management strategies
Champion continuous improvement, innovation and best practice
Build strong, collaborative relationships with client stakeholdersWhat you'll need to succeed
Essential Experience & Skills

Proven experience (minimum 5 years) in a similar Hard FM leadership role
Background managing hard services in a complex or regulated environment (healthcare preferred)
Strong people management skills with a track record of building high-performing teams
Experience managing subcontractors and supplier relationships
Understanding of COSHH and safe systems of work
Experience holding P&L responsibility
Comfortable working with data, reporting and performance metrics
Confident communicator, able to work with multiple stakeholdersDesirable Qualifications

IWFM Level 3 or above
IOSH Managing Safely or NEBOSH
Strong working knowledge of HTMs and healthcare compliance
Experience delivering change management initiativesPersonal Attributes

A proactive, agile leader who thrives in complex environments
Genuine commitment to health, safety and quality
Collaborative and people-focused management style
High integrity with a continuous improvement mindset
Commitment to professional developmentWhat you'll get in return
An initial interim role with the potential to become permanent at a later date.
This is a high-profile role with real influence over service quality, team culture and contract success. You'll be joining an organisation with strong values around safety, teamwork and integrity, offering long-term stability and the opportunity to make a tangible difference in a critical healthcare setting.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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