Warranty Administrator

WARRANTY ADMINISTRATOR

Hedin Automotive BMW & MINI is looking for a highly organised Warranty Administrator to join our Warranty team. This is a great opportunity develop your skills with one of the world’s most admired brands in the automotive industry.

YOUR ROLE.

As the Warranty Administrator, you’ll play a key role in supporting the smooth operation of our warranty department across four Centres. You’ll be responsible for submitting and tracking warranty claims within strict timeframes, ensuring accuracy, compliance, and successful payments.

The main duties of the role include.

Accurately process and control all warranty claims, ensuring full compliance with manufacturer standards and audit requirements

Manage and complete all recall campaigns within required timeframes

Maintain accurate records and filing systems to achieve the highest possible warranty audit grade

Resolve warranty issues, corrections, and daily variances promptly, supporting revenue recovery

Verify claim accuracy, including write‑ups, correct parts, labour, and defect codes

Keep detailed records of warranty submissions, credits, rejections, and goodwill contributions

YOUR PROFILE.

Previous proven experience working with Warranty claims

Highly organised, self-motivated and able to multitask in a busy environment

Intermediate Microsoft Office skills and confident working with IT and inhouse operating systems

Must be eligible to work in the UK.

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.

SALARY AND HOURS.

£33,990 per annum

Working hours, Monday – Friday, 8am – 6pm. The role is an office-based environment

BENEFITS.

Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our