Facilities Supervisor (Soft Services)

Your new company
Hays are delighted to be supporting our client within the healthcare sector in recruiting an experienced Facilities Supervisor to join their team on a full-time, permanent basis. You will be joining a large, diverse estate that supports both clinical and commercial environments, where the delivery of high‑quality soft facilities services is critical to day-to-day operations. The organisation is committed to safety, compliance, customer experience and continuous improvement, offering a professional and structured setting for facilities management professionals. This is an excellent opportunity for a people‑focused Facilities Supervisor with strong soft services experience who thrives in fast‑paced, operational environments.

Your new role
As Facilities Supervisor (Soft Services), you will be responsible for supervising and coordinating day-to-day soft facilities services across multiple sites. The role has a strong focus on staff leadership, contractor management and service quality, ensuring that environments are safe, compliant and well presented at all times.Working within operational healthcare and commercial settings, you will act as a key point of contact for service users and stakeholders, responding professionally to issues and supporting the smooth delivery of services.
Key responsibilities include:

Supervising and supporting facilities staff to ensure services are delivered safely and to agreed standards
Managing attendance, performance, training and day-to-day staff issues
Overseeing contractors and monitoring performance against specifications
Carrying out regular audits, inspections and quality checks
Escalating issues appropriately and supporting corrective actions
Ensuring soft services operate safely within clinical environments, recognising higher risk and compliance requirements
Maintaining high standards of presentation and customer experience within commercial buildings
Acting as a point of contact for service users, clinical teams and building occupants
Demonstrating an understanding of budgets, cost control and value for money
Supporting soft services compliance and continuous improvement activity

What you'll need to succeed
To be successful in this Facilities Supervisor role, you will bring strong supervisory experience, excellent communication skills and a commitment to service quality.

Essential experience and skills:

Experience supervising soft facilities services within a healthcare or similarly regulated environment
Proven people management and contractor management experience
Good understanding of health and safety requirements
Ability to operate confidently within clinical environments
Strong organisational, communication and problem-solving skillsDesirable:

Basic understanding of budgets and financial processes
Experience working across multiple sites
Ability to lead meetings and engage effectively with stakeholders
You will also demonstrate key competencies in leadership, decision-making, workload planning and a strong commitment to safety, compliance and inclusive working practices.

What you'll get in return
In return, you will secure a rewarding Facilities Supervisor position within a complex and operationally important environment, offering a permanent salary of £33,000 per annum plus other benefits. Additionally you can expect:

A key supervisory role with visibility and impact across multiple sites
The opportunity to lead and develop soft services teams
Exposure to regulated healthcare and commercial environments
A structured and professional facilities management function
The chance to contribute to service improvements and customer experienceThis role is ideal for an experienced soft services supervisor looking to take their next step within facilities management.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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