Be part of the movement - and play your part.
About the role
As a Passenger Services Assistant, you will play a key role in ensuring the smooth and efficient handling of all passenger operations, providing excellent customer service throughout the departure and arrival process. You will work closely with internal teams and external partners to deliver a safe, professional, and welcoming experience for all travellers, while maintaining compliance with company and regulatory standards. You will be required to work any 5 from 7, between 09:00-17:00.
Please note this role is a 0 hour contract for 6 months.
You will be responsible for
Assisting with all aspects of passenger departure and arrival procedures to ensure smooth daily operations.
Managing the passenger check-in process, providing a friendly and efficient service to all customers.
Responding to passenger enquiries and offering support to resolve any issues promptly and professionally.
Liaising with third-party stakeholders such as the Port of Tyne, UK Border Force, and Special Branch to maintain compliance and operational efficiency.
Meeting performance targets related to speed, service quality, efficiency, and sales while keeping up to date with industry developments and procedures.
About you
You will be a confident, self-motivated professional with a positive attitude and a passion for delivering excellent customer service. With proven experience in resolving customer issues, you bring strong communication skills and the ability to explain processes and procedures clearly and patiently. You thrive in a fast-paced environment, balancing multiple tasks while maintaining professionalism and attention to detail. Proficiency in MS Word, Excel, PowerPoint, and other relevant software will support you in performing your role efficiently.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We
will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
#LI-AT1
Salary description
£12.71 - £12.71 per hour