Talent Engagement Coordinator

Talent Engagement Coordinator

Luton | Permanent | Guidant Global

Join us as a Talent Engagement Coordinator and play a pivotal role in delivering an exceptional experience to a 700‑strong contractor community. If you're energised by people, fast‑paced environments, and solving problems with empathy and confidence, this role places you at the heart of an engaging, service‑led programme.
A requirement for Security Clearance is part of the role

What you'll do

Run our Customer/Hello Hub, owning contractor queries from first contact through to resolution.
Keep communication flowing through regular engagement calls, pre‑starter check‑ins, and ongoing wellbeing support.
Produce clear MI that highlights volumes, trends, and SLA performance.
Support onboarding, offboarding, surveys, focus groups, and monthly communications.
Champion inclusion, safety, and the Virtuoso Way across the contractor community.Essential skills:

Experience supporting contractor or contingent workforce populations.
Background in a helpdesk or case management environment.
Exposure to inflight or onboarding programmes.
Strong data literacy for MI reporting and SLA tracking.
Ability to operate confidentlyDesired traits:

Calm under pressure, empathetic, and solutions‑focused.
Excellent stakeholder management and communication skills.
Highly organised, resilient, and confident navigating complexity.
A genuine passion for people experience and continuous improvement.

Why you'll love it

You'll join a supportive, people‑first team with real progression opportunities - the previous post‑holder stepped up into a Recruitment Business Partner role. Structured onboarding, shadowing, and a collaborative culture ensure you'll be set up for success from day one.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use