Customer Success / Client Service Executive

Job Title: Client Success Executive
Location: East London
Salary: £27,000 - £30,000 per annum
Job Type: Permanent, Full Time
About us
At Bluetownonline, we provide the software and advertising services that power the UK's top companies. We've recently launched a game-changing new software platform, and we need a versatile, "people-first" professional to help our clients make the most of it. We aren't just a service provider; we are a partner in our clients' growth. We are a fun, vibrant, and forward-thinking team that values proactivity, positivity, and a genuine passion for technology.
About the role
This is an important role for the company as you'll be the go-to point of contact for many of our clients acting as a bridge between meticulous administration and high-energy client success. One hour you'll be proofing and posting a creative job advert, the next, you'll be on a video call demoing our software to a new client.
* Client Onboarding & Training: You'll be a key part of the welcome process, setting up client accounts with a keen eye for branding and design. You'll conduct online demos and training to ensure every user feels like an expert.
* Creative Content & Optimisation: You'll be aiding out clients with proofing, writing, and posting job adverts to ensure they get the best possible response rates.
* Proactive Relationship Management: You will maintain regular contact with your accounts, providing a solution-based approach to queries and identifying opportunities to help them grow.
* Operational Excellence: From maintaining HubSpot records to light credit control and management reporting, you will ensure the administrative backbone of the client journey is flawless.
About you
We're looking for a natural communicator who's happy to give clients a call and walk through any questions they may have, always with a solutions driven approach.
* The Confident Communicator: You possess a genuine and authentic telephone manner. You aren't afraid to pick up the phone, chat with clients, and build the rapport that turns you into a trusted partner.
* The Detailed Administrator: You have a keen eye for detail. Whether it's aligning a logo during account setup or spotting a typo in a job advert, nothing gets past you.
* Commercial Leadership & Professionalism: You are a self-motivated professional who bridges the gap between meticulous operations and high-energy engagement. You possess the communication skills to translate digital products into clear value for clients. A proactive problem-solver, you'll be comfortable managing the full client lifecycle while maintaining the highest standards of integrity and service.
* Tech-Savvy: You have experience with CRMs (ideally HubSpot) and MS Office. An interest in SaaS or Digital Marketing is a massive plus.
What we offer
* Perkbox (cheap cinema tickets, free coffee, movie tickets, discount vouchers, etc etc!)
* Remuneration of up to £30k per annum (dependent on experience)
* Gym membership included
* Holidays away in the sun!
If this role sounds perfect for you get in touch today!
Candidates with experience of; Client Success Executive, Client Services Assistant, Customer Success Executive, Client Relationship Manager, Customer Support Executive, Account Coordinator, Client Services Administrator, Digital Marketing Assistant, SaaS Support, Onboarding Specialist, Sales Support Administrator, Recruitment Account Manager will also be considered