Our successful candidate will have excellent customer service and good IT skills and have the ability to manage workloads effectively and to deadlines.
You’ll possess great written and verbal communication skills and be able to work independently and also enjoy a team environment.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £25,877 to £26,750 p.a. (dependent on experience) with these great benefits:
• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
There’s also the opportunity to progress your career!
Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: Hockley
Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
Closing Date: 28 April 2026
Key Responsibilities
• Undertaking tasks required to meet Service and Operational levels and Device Performance targets.
• Engage with onboarding and current operational suppliers to support business activities.
• Supporting the provisioning of IT equipment from any partnering supplier.
• Responsible for managing lifecycle of hardware and software models from their introduction to the business through to disposal.
• Maintaining and ensuring security tags and assets tags are correctly applied.
• Updating the ITSM tool ensuring device data accuracy is maintained for any supplied, returned or results from location audit surveys.
• Carry out and schedule reports from our ITSM tool when needed for audits and quality checking.
• Responding to end user’s requests for peripherals, DSE equipment.
• Processing of returned items of equipment.
• Supporting the packaging of equipment for distribution.
• Co-ordination of Field Engineers schedules.
• Contribute to supplier meetings where necessary.
Skills and Experience
• Educated to GCSE Level or equivalent by experience.
• Good written, verbal communication and presentational skills.
• Excellent customer service skills.
• Knowledge of IT Service Management.
• Excellent customer service and relationships skills are essential.
• Ability to manage multiple requests and adhere to deadlines.
• Excellent time management, planning and organisational skills.
• The ability to use own initiative and work independently.
• A team player with the ability to pull together to achieve the greater goal.
• To be inquisitive and able to challenge.
Additional Information
Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.
Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
Salary description
£25877.00 - £26750.00 per year