Or client is a well established and fast growing multi trade property specialist based in Manchester, delivering high end renovation and installation projects including plumbing, heating, electrics and full bathroom installations. We are seeking an exceptional Customer Service Advisor to join our team, someone who thrives in a busy environment and takes real pride in delivering excellent customer experiences. You will be the central point of contact for our customers and business clients, taking ownership of customer enquiries and helping keep our daily operations running smoothly. The immediate focus of this role is delivering excellent customer service. However this is not a static position. As you grow into the role, responsibilities will expand, with scope to contribute ideas, improve systems and help shape how customer service evolves within the business.
Key Responsibilities
* Customer Service: Act as the first point of contact for incoming customer enquiries by phone, providing clear information, answering queries confidently, and ensuring every interaction is professional, responsive and well managed.
* Lead Management: Monitor and respond promptly to new enquiries received via email, Checkatrade, and social media platforms, ensuring all leads are followed up quickly and converted into scheduled appointments where appropriate.
* Scheduling & Coordination: Manage engineers’ calendars by booking jobs, coordinating appointments with customers, and organising daily schedules to maximise efficiency. Communicate clearly with both customers and engineers regarding timings, changes, and job updates.
* Customer Journey Coordination: Support customers from initial enquiry through to job completion by maintaining communication, confirming appointments, and ensuring a smooth and organised experience throughout the process.
* Administration & Records: Maintain accurate customer records, update internal systems, assist with quotes and invoices, and ensure all job information is logged correctly.
* Invoice Chasing & Payments: Follow up professionally on outstanding invoices and assist with processing deposits and customer payments.
* Process Improvement & Initiative: Once confident in core responsibilities, identify opportunities to improve systems, streamline customer management, and support business growth through practical ideas and initiative.
Essential Qualifications and Experience
* Proven experience in a fast-paced customer service or administrative role
* Comfortable handling a high volume of calls and enquiries
* Strong communication skills with the ability to build rapport quickly with a wide range of customers Excellent organisational and multitasking ability
* Confident using digital systems and office software
* A proactive, problem-solving mindset and ability to remain calm under pressure Someone energised by responsibility and interested in growing with a business
Why Join?
You will be joining a dynamic and customer focused team, working alongside our Managing Director, with our Office Manager as your main point of contact and support. We are a small but rapidly growing company offering swift career progression. This is a real opportunity for someone capable and motivated to take ownership of customer service and help expand the role as the business grows. We are committed to recognising hard work through regular pay reviews, bonuses, and increased responsibility for those who contribute beyond the core expectations of the role. This is not a quiet or passive office position. We work hard, move quickly, and hold high standards, and we reward the people who help drive the business forward.
Job Details
Job Types: Full-time, Part-time, Temp to perm Pay: From £12.00 per hour
Expected hours: 20 – 35 per week
Application Questions
We receive a high number of applications, so authentic and concise responses to the screening questions below will help us shortlist candidates.
1. What about this role made you apply?
2. Briefly share what you enjoy most about administrative, customer-focused work.
3. We’re a growing, hands-on business where ideas are welcomed and roles naturally evolve as the company grows. Does that kind of environment suit you?
4. Do you live in Greater Manchester, and are you able to work regularly in person at our central Stockport office?
Experience
Customer service or Administrative: 1 year (required) Administration: 1 year (required)
Work Location: Hybrid remote in Greater Manchester
Salary description
£12.00 - £13.00 per hour