Customer Service

Customer Service

Location: Belfast

Pay Rates: £13.97 to £32.55 per hour (depending on shift pattern choice)

Contract: Temporary ongoing

Start Date: 05/05/2026

Hours: 37.5hrs (5 days over 7, including weekends and bank holidays)

Training: 37.5hrs (full-time for 4 weeks), 100% attendance required for the first 4 weeks

We're inviting you to bring your skills to a role that truly makes a difference - joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.

This is more than a call handler role - it's a chance to make a real difference, every single shift.

We're looking for individuals who can:

Communicate clearly and empathetically under pressure
Think critically and follow structured processes
Type at least 50 words per minute with 98% accuracy
Stay composed in emotionally challenging situations Shift Patterns:

We offer a range of shift options to support different lifestyles. You will work on a four‑week rotating rota, with shifts scheduled between 08:00 and 23:00, including some weekend rest days.

Full training will be provided, working full-time and may include mornings and evenings.

Rewards & Benefits:

Competitive pay & overtime opportunities
Career development opportunities
Full paid training
Instant access to Blue Arrow training portal
Auto enrolment in pension scheme
28 days paid holiday Application Process

Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
Pre-employment Checks (DBS & references)Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people