Service Engineer

Position: Security Maintenance & Reactive Call Engineer
Job ID: 3562/3
Location: South Wales (Cardiff & surrounding areas)
Rate/Salary: £30,000 – £40,000 per year (DOE)
Benefits: Company pension, cycle to work scheme, employee discount, referral programme, company events, 30 days holiday including bank holidays (Christmas & New Year shutdown), commission scheme (up to 5%), overtime available (optional), call-out rota with standby & additional pay
Type: Full-time, Permanent

HSB Technical Ltd is a specialist recruiter within the Fire & Security Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.The below job description will outline this position of: Security Maintenance & Reactive Call Engineer

Typically, this person will carry out planned maintenance and reactive fault-finding across intruder alarms, CCTV, and access control systems. The role involves diagnosing faults, resolving issues on-site where possible, and liaising with both customers and internal teams to ensure high service standards are maintained.
HSB Technical’s client is an established, family-run security business with over 45 years of industry experience, known for their strong team culture and excellent customer relationships.

Duties and responsibilities of the Security Maintenance & Reactive Call Engineer:
• Carry out routine maintenance of intruder alarm, CCTV, and access control systems
• Attend reactive call-outs, diagnose faults, and resolve or escalate where required
• Complete electronic job sheets accurately and in a timely manner
• Communicate effectively with customers regarding works, updates, and follow-up actions
• Feedback to the Operations Manager regarding additional works, upgrades, or rescheduling needs
• Represent the business professionally when on-site across commercial, local authority, and domestic properties
• Participate in a call-out rota (approx. 2 weeks on call, 3 times per year)

Qualifications and requirements for the Security Maintenance & Reactive Call Engineer:
• Minimum of 5 years’ experience working with security systems (intruder alarms, CCTV, access control)
• Strong fault-finding and diagnostic skills
• Ability to work independently and as part of a team with a proactive, can-do attitude
• Good communication skills and professional manner when dealing with customers
• Must be self-disciplined and organised in completing and reporting work
• Full UK driving licence

• Must be able to pass BS7858 security screening, Enhanced DBS check, and police check
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role