AV Tech Support Assistant

AV Tech Support Assistant - Early Career Opportunity - Law Firm - City of London - Competitive Salary
* Great early career opportunity
* Tech department of law firm
* Some experience in AV / event tech support is beneficial
* 8am - 4pm Monday to Friday (flexibility required)
* Office based role
* Competitive salary and benefits package
We have a great early career opportunity for a proactive, tech savvy individual, ideally with some experience of AV / event tech equipment, a proactive nature and strong problem-solving skills to join a London law firm as an AV Tech Support Assistant.
Joining the IT department, the AV Tech Support will provide support in the delivery of in-person, virtual and hybrid meetings, events, webinars and seminars across the firm.
You will be responsible for hands-on AV (Audio Visual) support, proactive event setup, real-time troubleshooting and post-event follow-up.
What’s on offer?
Our client is extremely proud of their unique culture and fun, fast-paced environment; they truly value their employees, providing the support, management and training opportunities individuals need to reach their full potential and ambitions.
Our client is offering a competitive salary (dependent on experience, discretionary bonus schemes, 25 days annual leave, life Insurance, private healthcare, pension scheme and more!
Hours: The standard working hours for this role is 8am-4pm (with an hour lunch break), Monday to Friday; although a degree of flexibility is required in order to support any evening events.
Key responsibilities as the Tech Support Analyst will include:
* Point of contact for AV and technical event support requests
* Setting up, operating and supporting AV equipment (including meeting room AV systems, Teams, Zoom, microphones, cameras, speakers, projectors and webinar systems)
* Providing hands-on, on-site support for the meetings and events (virtual and in-person events and seminars)
* Troubleshooting AV and connectivity issues calmly and efficiently
* Performing basic maintenance including testing and fault reporting on AV equipment
* Providing assistance to colleagues and speakers and communicating technical advice in a non-technical way when needed
* Maintaining up-to-date documentation, guides and checklists for AV rooms and events
* Logging and tracking any AV incidents or issues
And more.
What we’re looking for:
* Some relevant office experience in a similar role (c6-12+ months in AV Tech Support, Front of House Assistant, Office Assistant, Facilities Coordinator etc)
* Some experience of supporting with AV equipment and setting up meeting rooms
* Practical experience of video conferencing platforms (i.e. MS Teams, Zoom, Google Meet etc.)
* Confident interpersonal skills and the ability to liaise professionally at all levels
* Ability to work calmly and efficiently under pressure, especially in live meetings or events
* Ability to liaise clearly and effectively with non-technical staff
* Ability to proactively troubleshoot AV tech problems
* Highly organised, proactive self-starter
* Strong numeracy skills and accurate attention to details
* Desire to learn and develop your skills
* Ability to work the hours listed in the London office, Monday to Friday
Interested in this great entry level role?
If this contract role is of interest to you and you have the experience and skill set that we’re looking for please submit your CV ASAP, quoting ‘DH - AV Tech Support - London