Location: Birmingham, Office-based
Contract: Full time, permanent contract
Salary: up to £35,000 depending on experience + uncapped commission (OTE £60,000 +)
Package & Benefits
- Salary: up to £35,000 depending on experience
- Uncapped commission structure with high earning potential
- 33 days holiday (with option to buy extra 5 days)
- Onsite Gym
- Health and wellbeing programme
- Employee and store discount
Office-based at our Birmingham Head Office; visa sponsorship is not available
About Jewellery Quarter Bullion
We’re passionate about gold and silver investment, making it simple for customers across the UK and Europe to buy, sell and store bullion securely. As the UK’s leading online bullion dealer with £300m+ turnover, our brands (BullionByPost, Gold and others) are trusted by thousands of investors.
You’ll join a fast-paced, high-growth business with a market-leading online presence, representing a powerful brand built on over 17 years of sector expertise. You’ll be part of a business where the entire team is invested in delivering exceptional service and where your success directly contributes to our continued growth.
Role Overview
We’re hiring Account Managers to join and expand our growing Sales team, managing high-value client relationships, driving trading activity and helping shape our premium customer journey.
This is a high-earning opportunity within a fast-paced trading environment, where strong performers can build a substantial client book and directly impact revenue.
In this hands-on role, you’ll manage your own trading pipeline, speaking directly with investors, building long-term relationships and supporting clients in buying and selling precious metals. You’ll respond to market movements, proactively engage your client base and generate trading activity through strong relationship management and sales expertise.
This is a high-activity, phone-based role where you’ll work towards clear targets while delivering an exceptional customer experience, supported by experienced managers and an established trading team. You’ll manage a mix of inbound investor enquiries and proactive outreach, focusing on building long-term, high-value relationships rather than cold, transactional selling.
We’re looking for ambitious, competitive salespeople who thrive in fast-paced environments, enjoy working towards targets and are motivated by commission-driven rewards.
Key Responsibilities
* Build, manage and develop your own pipeline of high-value investor relationships
* Act as a trusted point of contact for clients, supporting their buying and selling decisions across gold, silver and other bullion products
* Generate trading activity through outbound calls, follow-ups and relationship management
* Manage inbound enquiries and convert opportunities into trading activity
* Discuss pricing, premiums and market movements confidently with investors
* Identify opportunities to grow client portfolios and increase trading activity
* Promote the wider JQB service offering, including pensions, storage and portfolio solutions
* Monitor economic trends and precious metals markets to identify opportunities for clients
* Ensure trading accuracy, pricing consistency and strong margin awareness when executing deals
* Maintain accurate records of client activity, trades and pipeline within the CRM system
* Work closely with colleagues across departments to deliver a high-quality end-to-end customer experience
* Achieve and exceed monthly revenue and trading targets
Skills & Experience
* 2+ years’ experience in sales, account management, trading or investment-related roles
* Experience supporting high-net-worth (HNW) clients or working within financial services, investment or precious metals sectors
* Target-driven and competitive, with a strong motivation to achieve results
* Confident discussing pricing, market movements and financial concepts with clients
* Resilient and comfortable working in a fast-paced, performance-driven environment
* Strong commercial awareness with excellent attention to detail
* Ability to remain confident and composed when working under pressure
* Comfortable using Excel, CRM platforms and sales performance data
* Strong ability to convert opportunities into revenue and maximise trading activity
* Confident communicator with the ability to build trust and credibility with investors
* Interest in financial markets, economics or investment is advantageous
Why You’ll Love It Here
* Work at the commercial heart of a fast-growing, customer-focused investment business
* Build long-term relationships with engaged and high-value investors
* High earning potential with uncapped commission
* Exposure to global precious metals markets and real-time trading activity
* Be part of a fast-paced, performance-driven sales environment
* Work alongside ambitious and competitive sales professionals in a high-performing team
* Clear career progression opportunities within a growing business
* Opportunity to contribute ideas and make an impact in a collaborative environment
* A culture rooted in Integrity, Agility, Ambition, Clarity and Efficiency
About You
You’ll thrive in this role if you:
* Are target-driven, competitive and motivated by achieving strong results
* Enjoy building relationships and speaking confidently with investors about financial products and pricing
* Are resilient and comfortable working in a fast-paced, performance-driven environment
* Have strong commercial awareness and attention to detail
* Take ownership of your pipeline and proactively generate trading activity
* Are comfortable using CRM systems, sales data and Excel to manage and track performance
Pre-employment Checks
Please note that all successful candidates will be required to complete pre-employment screening checks, which include:
* Right to work verification
* Criminal record check (DBS)
* Reference checks
* For certain roles, credit or fraud screening may also be required
Application Deadline: 10th May 2026 (we reserve the right to close this vacancy early if the right candidate is appointed)
Salary description
£35000.00 - £60000.00 per year