Service Advisor

Service Advisor
 
Location - Bicester
Salary - £28.000 to £34,000 DOE
 
44.5 hours per week across 3 alternating shifts Monday to Friday.
 
07:00am to 16:00pm
08:00am to 17:00pm
09:00am to 18:00pm
 
1 in 3 Saturday Mornings 08:00am to 12 Midday
 
Location - Bicester

My client one of the leading Commercial Main Dealers globally is looking to expand their service department and requires an experienced Commercial Vehicle Service Advisor / Service Advisor / for their Bicester Depot.
·Understand and adhere to Service Core Process as set by the Brand and Company
·To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
·Inform customer of outstanding recall campaigns and arrange for work to be completed
·Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty 
·Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
·To promote additional workshop services/repairs where applicable
·Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
·Carry out daily update calls to customers on vehicle progress in the workshop
·Follow up all 'No Show' bookings

Skills and Qualifications of a Service Advisor 
·Excellent communication skills
·Second to none Customer Service skills
·Enthusiasm and is hard working
·Self-motivated and a team player
·Previous Technical / Mechanical background would be a clear advantage
·Motor trade experience is essential
 
Please contact Russ Hawkes @ Auto Skills or send CV to (url removed)
Tel: (phone number removed) (mobile Friendly) (phone number removed)