Contract: Permanent
Salary: Up to £27,500 per annum
Location: West London
Start Date: Immediate requirement
We are currently seeking a Senior Associate - Operational Resilience to join our Operational Resilience function on a permanent basis. This is an office-based role suited to a motivated professional with experience in operational resilience, business continuity, and third-party risk management within a regulated environment.
Candidates will be assessed on their knowledge and research of the role and job description, and those with hands-on experience in Business Continuity Planning, Vendor/Outsourcing Management, and Operational Risk will be given preference.
Role Overview
The role supports the development, implementation, and ongoing enhancement of the Operational Resilience framework. You will assist senior management in ensuring critical services remain resilient, identifying gaps in processes and controls, and embedding resilience practices across the organisation.
Key Responsibilities
Operational Resilience
Develop, review, and support implementation of Operational Resilience policies and action plans
Support Business Impact Analysis (BIA) processes, including data collection, training stakeholders, and producing consolidated reports
Act as first-line point of contact for Operational Resilience matters
Coordinate third-party resilience assessments
Support incident management activities and governance reporting
Assist with cyber resilience, IT resilience, and business continuity oversight
Participate in Operational Resilience working groups and governance forums
Review and challenge operational risk impacts of new projects
Assist in embedding a strong Operational Resilience culture through training, workshops, surveys, and awareness initiatives
Collect and monitor MI for Senior Management and Board reporting
Ensure appropriate record keeping and GDPR compliance
Business Continuity Planning
Support the design and delivery of Business Continuity standards
Assist with recovery arrangements and annual BCP testing
Support development of continuity plans and staff training
Maintain BCP timetables and reporting
Outsourcing & Third-Party Risk
Support the Outsourcing framework in line with SYSC 8 requirements
Assist with embedding outsourcing policies, regulatory requirements, and audit findings
Support contract oversight and annual reviews
Prepare MI and reporting for Senior Management and the Board
Policy, Training & Audit
Assist in drafting policies, processes, strategies, and frameworks
Support workshops and training on crisis management, outsourcing, and BCP
Assist in responding to and closing audit actions
Skills & Experience Required
Minimum 3 years' experience in operational risk / operational resilience within a bank or regulated financial services environment
Strong understanding of Operational Resilience, Business Continuity, and Regulatory expectations
Experience developing and implementing policies and procedures
Ability to work to tight deadlines and under pressure
Strong communication and stakeholder management skills
Collaborative team player with a proactive mindset
Commitment to organisational aims and objectives
This is an excellent opportunity for a candidate looking to build long-term experience in Operational Resilience within a regulated financial services environment
Salary description
£27500.00 - £29000.00 per year