We're working with a long-established and highly respected leadership and management training consultancy, currently seeking a Home-Based Part-Time Account Manager to join their close-knit, remote-first team.
This is a values-led, consultative business with over 50 years' heritage, known for delivering tailored development programmes that genuinely impact performance. Their client base spans a wide range of sectors, with an excellent reputation for quality, professionalism and long-term relationships.
This is a part-time permanent opportunity, ideally around 3 days per week (22.5 hours). The hours can be worked as three full days or spread across five days to accommodate school hours or other commitments. The role is remote-first, with approximately one day per month spent with the team in a Central London coworking space.
The Role
This is a relationship-led, consultative Account Manager position - not a hard sell.
The role is split approximately 50% existing account management and 50% re-engaging lapsed clients and developing new opportunities. The commercial element is educational and insight-driven, focused on understanding client challenges and shaping tailored training solutions rather than pushing products.
You'll act as the main point of contact for your client base, managing the journey from initial enquiry through to programme coordination and follow-up, ensuring a high-touch, professional experience at every stage.
You will be responsible for:
Nurturing and growing relationships with existing client accounts
Re-engaging previous clients and identifying new business opportunities in a thoughtful, consultative way
Leading discovery calls to understand organisational challenges and development needs
Collaborating with senior consultants to shape tailored proposals and solutions
Managing incoming enquiries and advising on appropriate programmes
Coordinating virtual and in-person training delivery, including logistics and scheduling
Maintaining accurate CRM records and overseeing bookings and invoicingYou'll work closely with an experienced Account Manager and senior consultants, receiving comprehensive training and ongoing development.
About You
This role would suit an experienced, articulate and professional Account Manager or consultative Sales professional who enjoys building meaningful relationships.
You'll likely:
Have experience in account management, consultative sales or a relationship-led B2B environment
Be confident leading conversations with decision-makers
Be naturally curious, thoughtful and solutions-focused
Be highly organised and comfortable managing your own workload remotelyExperience within training, professional services or a people-focused environment would be beneficial but is not essential. Attitude, communication skills and a genuine interest in supporting clients are key.
Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England.
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Salary description
£30000.00 - £32000.00 per year