NOC Manager

NOC Manager

Location: Peterborough OR Scunthorpe

Lead. Automate. Transform.

Are you the kind of leader who thrives where operations and automation meet?

Do you get energy from eliminating noise, building automation at scale, and leading high performing technical teams?

If so, this could be the role for you.

The Opportunity

We’re looking for a hands on NOC Manager to take ownership of our monitoring and automation operations across multi client environments.

This isn’t just about running a NOC.
You’ll transform it.

You’ll lead the shift from reactive support to automation first, proactive operations, building a modern NOC function that delivers real customer and business outcomes.

What You’ll Lead & Own

- Automation First Operations
You will take full ownership of automation across the business, centralising it within the NOC and removing the burden from the Service Desk. Your focus will be building scalable, self healing systems that reduce tickets at source, not just respond to them.

- Advanced Scripting & Engineering at Scale
You’ll design and deploy automation across large environments using PowerShell and modern orchestration tooling. This isn’t basic scripting. You’ll be operating safely and effectively across thousands of endpoints.

- Proactive Monitoring & Signal Quality
You’ll own monitoring strategy end to end, improving telemetry, reducing noise, and ensuring alerts drive meaningful action, not unnecessary tickets.

- Platform Performance & Reliability
You’ll ensure high levels of patch compliance, availability, and infrastructure health across customer environments, from endpoints to cloud platforms.

- Continuous Improvement & Root Cause Elimination
You’ll drive a culture of fixing problems permanently, using trend analysis, automation, and engineering improvements to remove recurring issues.

- Team Leadership & Accountability
You’ll build and lead a high performing team with clear ownership, strong standards, and a focus on outcomes over activity.

What Makes This Role Different

This role combines:

- Operational Leadership (Run)
Owning uptime, SLAs, and service quality across all environments

- Engineering Excellence (Build & Improve)
Designing automation, eliminating root causes, and scaling operations

You won’t just manage a function… you’ll engineer it.

Who You Are

You’ll Thrive If You…

• Are automation obsessed and hate repetitive work
• Have strong PowerShell, scripting, and automation engineering capability
• Have built or significantly improved a NOC or MSP operations function
• Are comfortable operating at scale (hundreds to thousands of endpoints)
• Can lead teams while staying technically hands on
• Understand the commercial impact of downtime and inefficiency

Technical Background We’re Looking For
You don’t need to tick every box but you should be comfortable operating at this level:

• Strong experience in MSP or multi client environments
• Deep understanding of NOC operations, monitoring, and incident management
• Hands on experience with RMM platforms and automation at scale
• Advanced scripting capability (PowerShell essential, Bash beneficial)
• Experience designing automation workflows and integrations (APIs, orchestration tools like Rewst)
• Solid grounding in Microsoft 365, Entra ID, and endpoint management
• Strong understanding of infrastructure, networking, and platform performance

Most importantly: you’ve built, improved, or transformed operations, not just supported them.

Certifications (or Equivalent Experience)
We value capability over certificates, but the following are advantageous:

• MD 102 (Endpoint Management)
• SC 900 (Fundamentals)
• ITIL 4 Foundation
• CCNA or Network+
• Vendor certifications across RMM platforms

Leadership & People Management

• Experience managing and developing technical teams in an MSP or operations environment
• Strong in performance management, setting expectations, giving feedback, and addressing underperformance
• Comfortable leading 121s, team structure, and accountability frameworks
• Experience with recruitment, onboarding, and growing team capability
• Confident acting as the senior escalation point during incidents

You can build and lead a high performing team, not just contribute individually.

Why Join Us?

Because this is a visible, high impact leadership role with genuine influence.

You’ll get:

• Own a mission critical function
• Real autonomy to modernise and automate at scale
• Shape what great looks like in a modern MSP
• Work in a business that values engineering, not just support

If you want a role that blends leadership, engineering depth, automation, commercial ownership, and meaningful impact…
You’re going to love it here.

Additional Information
A full job description is available on request and will be provided to shortlisted candidates.

Apply Now
Ready to Lead the Future of Proactive IT?

If you’re excited about redefining what great NOC operations look like in an SMB focused MSP, we want to hear from you.

Closing Date: 8th May 2026

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted