Import administrator

Import Administrator

Location: Stoke-On-Trent
Hours: Monday to Friday, Full-Time

About the Role

Our client is currently looking for an Import Administrator to join their busy and fast-paced operations team. This role plays a key part in ensuring the smooth coordination of import shipments across Europe, providing essential administrative and operational support.

Key Responsibilities

Coordinate and arrange European cargo collections and manage customer bookings
Liaise with European partners and agencies to ensure a seamless service
Check and process commercial invoices accurately
Communicate with internal departments including customs, transport, and warehouse teams
Provide quotations for European import shipments
Prepare domestic delivery documentation for transport
Input shipment details, costs, and charges into the transport management system
Prepare unloading lists for warehouse operations
Maintain accurate and up-to-date administrative records
Ensure effective communication across departments to support timely delivery of goods
Manage spreadsheets and track shipment data
Handle customer queries and resolve issues in a professional and timely manner
Respond to customer enquiries via phone and email
Support continuous improvement of internal processes
Assist with additional tasks as required by management

Requirements & Skills

Previous experience in an administrative or customer service role
Experience within logistics, freight forwarding, or European import/export operations is highly desirable
Understanding of import customs procedures and documentation (e.g. T1/T2) is advantageous
Strong communication skills and ability to build relationships with internal and external stakeholders
Good working knowledge of Microsoft Office (Excel, Word, Outlook)
High level of accuracy and attention to detail
Ability to prioritise workload and manage time effectively in a fast-paced environment
Willingness to learn new systems and processes quickly
 If you are interested in this position please apply directly or email your CV over to (url removed) You can also call Maria on (phone number removed)