Client Relationship Manager

We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.

Job Role of Client Relationship Manager:

* Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping).

* Accountable for nurturing an account to ensure it grows to its full potential.

* Work closely with clients to ensure involvement with their strategic planning and how we can support.

* A good working knowledge of product creation & delivery, change control, product definition and change management processes.

* Excellent communication and interpersonal skills, with influencing and engagement skills

* Working closely with the internal account support to ensure customer expectations are met and products are delivered on time.

* Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require.

* Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes.

* Proactively work with colleagues internally and with clients to improve the profitability of their accounts.

* Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases.

* Source products in response to clients’ requests and use this information to anticipate future needs.

* Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems.

Skills & experience of Client Relationship Manager:

* B2B or B2C sales and customer management experience

* Experience within the leisure, retail and/or hospitality industry preferred.

* Demonstrable experience building and developing profitable long term customer relationships

* Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins)

* Appetite to develop both product and industry knowledge

* Ability to build strong relationships with both customers and colleagues

* Experienced negotiator able to manage discussions with a win/win achieved each time

What’s in it for you as Client Relationship Manager:

* Modern open plan office and Free onsite parking

* Monthly profit share bonus scheme

* Holiday buy-back scheme

* Company sick pay

* Perks at Work scheme

* Tuck shop’ snacks / Free lunch every Friday

* Complementary Birthday vouchers

* Subsidised workplace massage

* Eye care vouchers

* Employee Assistance Programme (EAP)

* Company social and corporate events