About the Role:
You will be responsible for managing a portfolio of customer accounts, ensuring timely collection of outstanding debts and accurate allocation of incoming payments. Working closely with the wider finance team, you will help maintain clean ledgers, resolve queries, and support month-end processes. Your work will directly contribute to improving cash flow, minimising bad debt, and maintaining strong customer relationships.
Key Responsibilities:
Manage a designated ledger of customer accounts, monitoring aged debt and prioritising collection activity.
Carry out proactive credit control and debt collection via phone, email, and written communication to secure timely payments.
Process and allocate customer payments accurately to the correct accounts and invoices.
Reconcile customer accounts regularly, investigating and resolving discrepancies, disputes, and unallocated cash.
Maintain up-to-date, accurate records of all collection activity, promises to pay, and account status in the finance system.
Liaise with internal teams (e.g. sales, customer service, finance) to resolve invoice queries and support smooth billing and collection.
Escalate problematic accounts in line with company procedures, including recommending accounts for further action where appropriate.
Support month-end and reporting activities by providing accurate debtor information and status updates on key accounts.
Key Requirements:
Proven experience in credit control and debt collection within a UK business environment.
Strong accounts receivable management skills, including working with aged debt and high-volume ledgers.
Demonstrable experience in reconciling customer accounts and resolving payment discrepancies.
Proficiency in cash allocation and payment processing using finance or ERP systems.
Excellent time management and prioritisation skills, with the ability to manage a busy workload to tight deadlines on a part-time schedule.
High level of attention to detail and accuracy in all financial data and record-keeping.
Confident communicator with strong negotiation skills, comfortable handling challenging conversations.
Customer-focused approach with the ability to maintain professional relationships while enforcing payment terms.
Working knowledge of UK credit control regulations, procedures, and best practice.
Desirable Skills:
Experience working in a temporary or part-time finance role, adapting quickly to new systems and processes.
Familiarity with commonly used accounting software or ERP systems (e.g. Sage, SAP, Oracle, Xero).
Experience of working within a shared service or multi-site environment.
Background in producing debtor reports or providing insight on credit risk and collections performance.
Qualifications:
GCSEs (or equivalent) including Maths and English at grade C/4 or above.
AAT Level 2 or 3 (or equivalent) in accounting or finance is preferred but not essential.
Any credit control or collections-related training or certification would be an advantage.
If you are an experienced credit controller looking for a part-time temporary opportunity where you can add value quickly, apply now to be considered for this role
Salary description
£15.00 - £16.00 per hour