Location: Birmingham / West Midlands
Looking to make your mark with a top‑tier technology and document solutions provider? This is an excellent opportunity to join a respected organisation supporting premium clients across the North West. Your expertise as a Field Service Engineer will directly influence service quality, customer satisfaction, and overall client experience.
About the Role
You'll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high‑quality maintenance. Working both independently and as part of a wider engineering team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus.
Key Responsibilities
Deliver technical support within agreed SLA timeframes
Diagnose and resolve faults efficiently and accurately
Perform routine maintenance, updates, and modifications
Assist with equipment installations and configuration
Understand and adhere to SLAs for assigned accounts
Carry out basic fault finding across managed print solutions
Provide cover for colleagues during absence or peak periods
Log service calls accurately and promptly
Report recurring faults to support proactive resolution
Share technical knowledge with team members
Build and maintain strong relationships with key accounts
Manage boot stock and site stock levels effectively
Attend manufacturer training to maintain technical proficiency
Ideal Candidate Profile
Proven experience in field‑based technical support within the MFD/photocopier/print sector
Strong logical fault‑finding and problem‑solving skills
Excellent communication and customer‑facing ability
Confident working independently while contributing to a high‑performing team
Package
Salary up to £31,000
25 days holiday + bank holidays
Company Car & Fuel Card
Ability to buy or sell up to 5 days' holiday per year
Volunteer Day
Life Assurance (4× base salary)
Pension Scheme
Company sick pay
Employee Assistance Programme
Coaching and Mentoring opportunities
Cycle2Work Scheme
EyeCare support - discounts on glasses and sight tests
Flu Jab provision
Eligibility for Costco Membership
📩 How to Apply
Please click the apply link below to submit your CV for consideration.
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If you are currently seeking a print position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall (url removed) who will give you a call for a confidential chat. Pure Talent Group are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of roles in this sector
Salary description
£30000.00 - £31000.00 per year