Job title: Customer Service Coordinator
Location: Farnborough
Contract length: 6 months
Are you a highly organised and customer-focused individual looking to make an impact in a dynamic service environment?
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are seeking a dedicated Customer Service Support Operator to help deliver exceptional customer support to our client’s service account base. This vital role is focused on the coordination and administration of service operations, ensuring the highest level of customer satisfaction.
As a key member of the Customer Service Support team, you will handle a variety of daily operational tasks, including call handling, fault dispatching and managing customer enquiries. Some of the duties will include but are not limited to:
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Coordinate and process service administration activities, meeting all required timeframes
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Undertake critical operational tasks such as invoicing, goods receipting, maintenance planning and fault call management
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Serve as an initial point of escalation to efficiently resolve customer issues
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Verify and process engineers' documentation and paperwork, ensuring timely and accurate billing
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Assist in the planning and dispatch of fault calls and planned maintenance works
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Raise purchase requisitions for necessary parts, sub-contractors, or equipment hire
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Manage and update risk and method statements for review and approval
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Contribute positively to a high-performing team environment, supporting colleagues as needed
What you will bring:
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Outstanding verbal and written communication skills
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A proven ability to produce management and customer reports
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Excellent organisational skills, including task prioritisation and strong attention to detail
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A proactive, cooperative and conscientious attitude, with a strong willingness to use initiative
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IT proficiency across Microsoft applications (Outlook, Office, Excel, Word, PowerPoint)