A fantastic opportunity has arisen for a Customer Logistics Coordinator to join a well-established and growing business based in Crawley. This is a varied and hands-on role where you’ll sit at the centre of operations coordinating deliveries, liaising with hauliers, and ensuring a seamless customer experience from order to delivery.
This isn’t a typical customer service position. You’ll act as the key link between customers and transport providers, ensuring orders are delivered efficiently, on time, and with clear communication throughout.
The Role
Coordinating and booking transport with hauliers
Keeping customers updated with delivery schedules and ETAs
Proactively resolving delivery issues before they arise
Handling transport-related queries via phone and email
Liaising with sites to ensure smooth delivery operations
Managing proof of delivery (POD) documentation and resolving discrepancies
Checking order details, pricing, and purchase orders for accuracy
Updating internal systems with order changes, notes, and comments
Supporting the wider team with administrative duties and holiday coverThe Person
Prior experience in a logistics, transport, or coordination role
Strong customer service and relationship management skills
Excellent attention to detail, particularly with data and pricing
Proficient in MS Packages & confident learning new IT systems
A proactive, problem-solving mindset
The ability to work to deadlines and stay calm under pressure
A flexible, team-oriented approachThe Package
Monday to Friday, 8:30am – 5:30pm (1 hour lunch)
Salary up to £32,000pa DOE
25 days holiday + 8 bank holidays. Company closed during Christmas period
Up to 7.5% contributory pension & 3 x life assurance
Share incentive scheme
Free parking & great public transport links
Interviews are happening now, so don’t miss out — apply today to find out more
Salary description
£30000.00 - £32000.00 per year