Office Manager

Your new company
£33,000 - £34,000 a year

Permanent, Full-time

This Aquatic company are currently seeking a Sales Office Manager to join their team.The Office Manager will play a crucial role in overseeing the day-to-day customer sales and service operations.Working to a high standard to coordinate the growing teams' calls & interactions to provide customer satisfaction in a timely and professional manner.Liaising across departments with field sales, logistics, credit control and procurement teams as required.
Salary: £33,000 - £34,000 Depending on experience, plus a bonus structure after successful completion of a 3-month probation periodHours: 8.30am - 5.00pm (40 hours a week M-F), with overtime required on a rota basis across the teamShift Pattern: Monday to Friday (No weekend or bank holiday work)

Your new role
· Interacting with customers daily to build and maintain key relationships.· Manage the main sales mailbox ensuring prompt & accurate action & replies.· To organise incoming orders in various forms (via website / email / telephone / from an on-road sales team) through onto our ERP system and ensuring orders are processed accurately and in a timely manner.· Work with a small field-based sales team (4) to ensure customers receive the best possible experience and service.· Utilise the CRM package appropriately to document customer interactions.· Ensure the processes for evaluating and endorsing credits / returns policies are followed.· To help identify sales opportunities and secure additional incremental business.· Act as a first point of escalation for the sales department.What you'll need to succeed

Strong communication and interpersonal skills.
Good work ethic and willingness to go the extra mile to support customers and colleagues.
Competent in MS Excel.
A successful candidate will assume overall responsibility for the complete customer service office function. Would be advantageous:

Knowledge of MS Navision or CRM software,
Knowledge of aquatic or reptile trade What you'll get in return
· Free, on-Site parking

· 20 days holiday + Bank holidays

· Company Pension

· Staff Discount after a qualifying period

· Christmas Shutdown

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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