General Manager

General Manager

Location: St Andrews
Salary: Up to £50,000 plus Bonus of up to 30% based on performance and paid quarterly
Hours: 45 hours per week, working 5 days in 7
Fantastic benefits package and career development opportunities

My client is a premium, all?inclusive student accommodation provider offering high?quality living in the heart of St Andrews. Their focus is simple: exceptional standards, a strong sense of community, and commercial performance that enables continued investment in the resident experience.

My client is looking to appoint an experienced and motivated General Manager with full responsibility for the building's performance across both the academic year and summer operations. This is a wide?ranging role combining operational leadership, financial oversight, people management, and commercial execution.

The General Manager will have full responsibility for the overall success of the property. You will lead on compliance, resident satisfaction, sales performance, and financial results, while ensuring the building is consistently presented and operated to an exceptional standard. The remit will also include overseeing the restaurant operations (opening in May 26), F&B Manager reports in to the GM.

Working closely with the Sales Manager and F&B Manager, you will ensure strong alignment across lettings performance, resident experience, and commercial outcomes.
A key element of the role is the leadership and delivery of the summer short?term lets strategy. This includes ownership of the guest experience, staffing model, and profitability throughout the non?academic trading period. You will manage a seamless operational transition between student tenancies and summer guests, maximising revenue while safeguarding asset quality and standards.

Core Responsibilities

Overall accountability for the safe, compliant, and effective operation of the building
Overseeing the management of the on site restaurant
Leadership and development of the onsite team, setting clear expectations and performance standards
Recruitment, training, and ongoing coaching of team members
Financial management, including budgeting, forecasting, and cost control
Monitoring and improving sales performance, enquiry handling, and local outreach activity
Oversight of rent collection and arrears management processes
Managing resident welfare matters and complex behavioural issues with professionalism and care
Planning and delivering a robust programme of resident engagement initiatives
Full ownership and operational delivery of the summer short?term let business
Building and maintaining strong local relationships to enhance brand presence and commercial opportunity
About You
You are an accountable and commercially minded operator who takes pride in high standards and visible leadership. You are confident in making decisions, setting direction, and holding yourself and others to account.

Experience and Attributes

Experience managing a residential, hospitality, or accommodation?based operation in the luxury sector
Experience of working in F&B and an understanding of restaurant operations will be highly advantageous.
Strong financial acumen, with experience managing budgets and delivering against targets
Proven leadership capability, with a track record of building, motivating, and developing teams
A sound understanding of compliance and risk management within a property environment
Calm and professional approach to managing challenging resident situations
Highly organised, structured, and process?focused
Confident using digital systems and data to inform decision?making
Commercially aware, with the ability to identify and deliver revenue opportunities
This is a fabulous opportunity for the right candidate to:

Take the lead on a high?quality asset in one of the UK's most prestigious university town.
Shape and drive performance across both the academic year and the summer trading period
Operate with a high level of autonomy while contributing to a growing and ambitious brand
Play a pivotal role in delivering a premium experience for both residents and guests
Disclaimer
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