Working Hours: 40 hours per week (08:30 - 17:00)
Benefits: Company Car | Laptop | 25 days annual leave plus Bank Holidays | Company Bonus Scheme | Company Pension Scheme
Travel: National travel required - all business travel, subsistence and expenses covered.
Technical Field Support Advisor (Field-Based, Nationwide)An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK.
This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department.
If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step.
The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include:
Attending customer sites for first installs, commissioning support, investigations and escalated technical cases
Diagnosing and resolving technical issues related to installation, configuration, operation or environment
Carrying out site reviews, including field assessments and wireless site surveys where required
Acting as the primary on-site escalation point, supporting technical recovery activity
Producing clear, structured site reports with root-cause analysis and recommendations
Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvementWhen not on site, you'll also:
Provide remote technical support via phone, email and ticketing systems
Support case progression and decision-making on whether site attendance is required
Contribute to technical training sessions for installers, engineers and customers
Share field observations to help improve documentation, training materials and support processesAbout You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team.
You'll ideally bring:
A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service)
Must be located in a commutable distance to Meriden, Coventry and happy with National travel
Strong hands-on fault-finding and diagnostic skills
Proven experience in a customer-facing technical support role
A solid understanding of installation, commissioning and technical problem resolution
Wireless fire alarm experience (desirable but not essential)
A full UK driving licence
Strong written skills for structured reporting and documentation
Competence with MS Office applicationsWhat's on Offer
A field-based role with national exposure and genuine technical ownership
Company car, laptop and full coverage of business travel and subsistence
A stable Monday-Friday working pattern
A supportive technical team culture with a strong focus on quality and professional standards
Opportunities to influence product improvement, training and support processes
Structured benefits including bonus and pension schemesIf you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more.
Apply today or get in touch for a confidential discussion.
IND25
Salary description
£40000.00 - £45000.00 per year