Workshop Supervisor

Workshop Supervisor
We are seeking a Workshop Supervisor to lead and oversee the repair and overhaul of a wide range of industrial process equipment, including motors, pumps, gearboxes, and related machinery. This position involves managing a team of 15 skilled workshop engineers and working both in-house and on-site to ensure that repairs meet the highest industry standards. You will play a crucial role in mentoring the engineering team, driving sales, and maintaining exceptional service levels while adhering to strict health and safety regulations.
Key Responsibilities:
* Ensure all activities comply with the company’s HSEQ policies and procedures, maintaining the highest standards of health, safety, environmental, and quality practices.
* Monitor and report timekeeping throughout all stages of the job process, in alignment with company operational protocols.
* Lead, mentor, and evaluate a team of 15 workshop engineers, providing technical guidance and fostering a culture of continuous improvement.
* Prepare and review technical specifications, job costing, and value-added components to ensure efficient and cost-effective repairs.
* Develop local sales strategies, engage with customers, and drive new business opportunities to expand the company’s footprint in the market.
* Actively engage in daily “Golden Hour” calls and customer visits to strengthen relationships and identify opportunities for service enhancements.
* Support various engineering functions and assist the Engineering Manager with on-site work and operations across multiple engineering workshops.
* Participate in an on-call rota, shift work, and overtime as necessary to ensure service levels are maintained and customer expectations are exceeded.
Key Performance Indicators (KPIs):
* Timely and successful delivery of all repair and overhaul activities.
* Ensure all work is completed to specification with zero non-conformance recorded.
* Meet or exceed agreed-upon timeframes for project completion.
* Regular one-on-one reviews with direct reports to assess team performance and development.
* Drive site success by achieving a targeted number of Golden Hour calls (3 per day) and site visits (4 per month), contributing to both customer satisfaction and business growth.
* Ensure safety and compliance standards are consistently met, with a focus on maintaining strong safety records.
* Maintain work area cleanliness and organization in accordance with 5S standards.
Essential Qualifications & Experience:
* Formal training such as an indentured apprenticeship, NVQs, BTECs, or equivalent relevant experience.
* Desirable hold a CCNSG or IOSH certification.
* Proven leadership experience, with the ability to manage, motivate, and evaluate a team of workshop engineers effectively.
Why Us?
This is an exciting opportunity to take on a leadership role in a fast-paced and rewarding environment. You’ll have the chance to manage a dedicated team of engineers, drive operational excellence, and play a key role in the growth and success of the business. If you have a strong technical background, leadership experience, and a passion for exceeding customer expectations, we want to hear from you