📍 Lincoln (Office Based)
💰 PAYE: £12.71 per hour | Umbrella: £16.43 per hour
🕒 37 hours per week | Monday–Friday (08:00–18:00)
📅 Start: 18th May 2026
📆 Duration: 18 weeks
📌 Ref: OR99156
🌟 The Opportunity
We are currently recruiting 3 Customer Service Associates to join a busy Corporate Hub environment.
This is a fantastic opportunity to work at the heart of local government services, acting as the first point of contact for a wide range of essential services including:
* Adult & Children’s Social Care
* Council Housing & Repairs
* Highways & Transport
* Libraries & Heritage Services
* Registration & Community Services
This is a fast-paced, varied role where no two days are the same – ideal for someone who enjoys helping people and making a real difference in the community.
📋 Key Responsibilities
* Handle inbound and outbound calls in a busy contact centre environment
* Provide accurate information and support across multiple services
* Log and process customer enquiries efficiently
* Maintain high standards of customer care and professionalism
* Use internal systems and Microsoft Office to manage cases
👤 About You
We’re looking for candidates who:
✔ Have contact centre / telephony experience (essential)
✔ Are confident handling high call volumes
✔ Have excellent communication and listening skills
✔ Are IT literate (Microsoft Office / Windows)
✔ Can work efficiently under pressure
✔ Are passionate about delivering excellent customer service
🏢 Location & Working Pattern
* 📍 Based in Lincoln City Centre (office-based role)
* 🕒 37 hours per week
* ⏰ Shifts between 08:00 – 18:00 (Monday to Friday)
* 🚫 No weekends or bank holidays
🎓 Training & Support
You’ll receive:
* Full induction and onboarding
* Ongoing training and development
* Support from an experienced team
💡 Why Apply?
✨ Gain valuable public sector experience
✨ Be part of a supportive and dynamic team
✨ Work in a role that genuinely impacts people’s lives
✨ Develop your customer service and admin skills
📩 Apply Now
If you have strong customer service experience and are looking for your next opportunity in a rewarding, fast-paced environment — we want to hear from you
Salary description
£12.71 - £16.43 per hour