This is an excellent opportunity for an experienced Team Leader to join an existing operational team to support, coach and lead telephone-based customer teams across service and sales areas. You will bring your experience of managing teams to ensure that that all customer communications are handled whilst providing the highest level of customer service. You will manage the day-to-day work allocation and team administration and will support and develop the team through feedback and coaching. You will be able to read, interpret and react to detailed MI reports and will be responsible for the collation and reporting of performance to the operational leadership team. You will be passionate about developing and coaching your team and will lead from the front, always willing to be hands on in supporting the team to achieve targets and key performance indicators.
Whilst you may have worked in insurance before, it is certainly not essential as we will offer you full training and development to undertake the role.
Who are we?
Assist Insurance Services is one of the UK’s leading providers of leisure insurance products for caravans, boats, holiday homes, park homes and lodges. In 2022, we were recognised by the insurance industry and announced as winners of, the ‘Personal Lines Broker of the Year Award’ in the same year, and again in 2024 we were awarded the ‘Customer Care Award’ at the British Insurance Awards. In 2026 we have again received the Feefo Platinum Trusted Customer Service Award in recognition of the excellent service we provide to our clients. We take pride that our clients will receive an exceptional service every time they contact us and have the confidence that they are in safe hands
About you
You will be confident, positive, organised and have an outgoing personality. You will have experience of working in a Customer Service or sales environment. You will be provided full training on our products and systems, so whilst previous insurance experience would be beneficial it is not a requirement, and we welcome applicants from all industries and backgrounds.
You will need to demonstrate a willingness to learn, and an enthusiastic and confident personality is essential. You will be willing to get hands on alongside your team to deliver results. Many of our clients may well be elderly or vulnerable, so patience and empathy is a must.
Key Skills
* Experience of managing customer service or sales teams
* Excellent communication skills
* A flexible and proactive approach
* A coaching style and a commitment to developing others
* The ability to multitask & support throughout the day-to-day operations.
* The highest standard of integrity, honesty, and quality of work.
* People focussed and a natural leader
The Package
* Quarterly bonus scheme with an OTE increase of approx. 10% of salary.
* 25 Days Holiday (Plus Bank Holidays) rising to 30 days based on service.
* An additional day off for your birthday too!
* Our contracts are offered on a full-time permanent basis, working 37.5 hours per week across the opening hours of our business:
* Monday - Friday 9am – 5.30pm
* Saturday 9am - 1pm (Saturday’s you will be required to work 1 Saturday in 4)
Salary description
£28000.00 - £35000.00 per year