We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.
Key Responsibilities:
You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
Coordinate installation teams, trades, and customers to ensure smooth project execution.
Monitor and track appointment schedules and installation plans to ensure deadlines are met.
Maintain accurate records project details related to installations.
Resolve operational issues efficiently to minimise disruptions.
Process purchase orders and reconcile invoices.
Key Skills:
Excellent communication and interpersonal skills.
Strong organisational abilities with a keen attention to detail.
Ability to manage multiple tasks and prioritise effectively.
Proficiency in Microsoft Office suite (Word, Excel, Outlook).
Familiarity with customer relationship management (CRM) software is advantageous.
Benefit Package:
Competitive salary
Pension
31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
An additional paid day for your birthday
Paid time off annually to volunteer
Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
Heavily discounted employee purchase scheme on all Company products
Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
Employee recognition schemes
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees
Salary description
£24784.00 - £24784.00 per year