We're excited to be hiring a Senior Transport Officer (Digital Demand Responsive Transport) to join our fantastic Passenger Transport Projects Team based at Victoria Gate in Woking. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office for a minimum of two days a week and working from home or remotely.
Our Offer to You
26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service, plus bank holidays
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residentsAbout the Role
Surrey County Council is looking for a motivated and forward thinking Senior Transport Officer to support the delivery, development and expansion of our innovative and popular Surrey Connect Digital Demand Responsive Transport (DDRT) services. This is a fantastic opportunity to help shape the future of sustainable travel across the county, improving accessibility for our residents and helping to reduce social and geographical isolation.
You will take a leading role in monitoring, contract management, service performance, and the day to day operational oversight of our Surrey Connect on Demand Transport Network which is operated by up to 28 electric minibuses and delivered by three not for profit community transport providers.
Your key responsibilities as our Senior Transport Officer will include:
Overseeing and managing the Surrey Connect DDRT services, ensuring high-quality, efficient and reliable operation
Working closely with transport providers, vehicle suppliers, software scheduling partners, maintenance contractors and local communities
Leading the rollout of future phases of the Surrey Connect programme
Monitoring performance data, producing reports, and identifying opportunities for service improvements, passenger growth and operational efficiencies
Supporting financial management of the DDRT revenue budget
Identifying and implementing new ways to enhance customer experience and maximise best value for money
Supporting strategic planning and providing expert advice on passenger transport and DDRT across the Council
Building strong partnerships with internal teams, the public, and external organisations including central government, bus operators, local authorities, and other stakeholdersThis role is perfect for someone who enjoys working collaboratively, solving complex operational challenges, and helping to deliver greener, smarter and more inclusive transport solutions for Surrey residents.
You will join a supportive team that values innovation, evidence-based planning and partnership working.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
A degree (transport, engineering, planning, geography, ICT, economics, environment, or similar) OR equivalent relevant experience
Experience working directly with public transport operators, including a good understanding of relevant legislation and operational practice
Skilled in contract and contractor management
Analytical, organised and confident using data to inform decisions
Excellent communication skills with the ability to influence partners, build relationships and deliver service improvements
Comfortable managing multiple technical projects simultaneously
Customer focused, adaptable and committed to delivering high quality servicesThis advert closes at 23:59 on 29.04.2026 with in-person interviews planned to follow, week commencing 4th May 2026.
We look forward to receiving your application, please click on the apply online button below to submit.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs
Salary description
£47142.00 - £51175.00 per year