General Haulage Traffic Operator

Job Title: General Haulage Traffic Operator

Location: Eastleigh

Job Purpose

To effectively plan, coordinate, and manage general haulage transport operations, ensuring deliveries and collections are completed safely, efficiently, and in line with customer requirements and legal compliance.

Key Responsibilities

Plan and allocate daily vehicle routes for general haulage operations

Ensure cost-effective use of fleet and drivers while maximising vehicle utilisation

Monitor vehicle and driver activity throughout the day, proactively managing delays or issues

Communicate with drivers to provide instructions, updates, and support

Liaise with customers regarding delivery schedules, booking slots, and service updates

Ensure all deliveries are completed within agreed timeframes and service levels

Manage and resolve operational issues, including failed deliveries, delays, and damages

Ensure compliance with driver hours, Working Time Directive, and all transport legislation

Complete driver debriefs and ensure all paperwork and PODs are returned and accurate

Coordinate with warehouse teams to ensure correct loading and dispatch of freight

Maintain accurate records using transport management systems (TMS)

Assist with planning backloads and reducing empty running

Support continuous improvement of operational processes

Key Skills & Experience

Previous experience in a transport/traffic operator role within general haulage

Strong geographical knowledge of the UK road network

Good understanding of driver hours and transport compliance

Excellent communication and problem-solving skills

Ability to work in a fast-paced, high-pressure environment

Strong organisational and time management skills

Experience using transport planning systems (TMS)

Confident working with drivers, customers, and internal teams

Personal Attributes

Proactive and able to make decisions quickly

Strong attention to detail

Team player with a flexible approach

Calm under pressure

Customer-focused mindset