£35,000 + Bonus & Excellent Benefits
We're recruiting for an Internal Account Support Team Leader in Poole, Dorset. This is a fantastic opportunity to step into a leadership role where you'll shape team performance, drive service excellence, and play a key part in delivering outstanding customer experiences.
Why apply / What's in it for you?
Monthly profit share bonus scheme
Holiday buy-back scheme
Company sick pay and free onsite parking
Free lunch every Friday and regular social events
Cycle to Work scheme and wellbeing support
Employee assistance programme
Key Responsibilities:
As Internal Account Support Team Leader, you'll lead from the front and ensure your team delivers consistently high standards:
Manage and develop the Internal Account Support team to achieve targets
Conduct regular one-to-ones and provide coaching and feedback
Monitor performance metrics and implement improvements
Oversee customer issues and ensure timely resolution
Delegate and manage workload effectively across the team
Collaborate with internal departments to ensure smooth operations
Support order processing and maintain service level agreements
What we're looking for:
To succeed as Internal Account Support Team Leader, you'll bring strong leadership and operational experience:
Proven experience leading or supervising a team
Strong customer service and problem-solving skills
Experience working with KPIs in a fast-paced environment
Confident communicator with the ability to motivate others
Organised and adaptable approach to changing priorities
Experience with CRM/ERP systems is advantageousIf you're looking for your next step as an Internal Account Support Team Leader in Poole, Dorset we'd love to hear from you. Apply now to take the next step in your career.
Job Number │ BS1004 / INDINDUSTRIALWC
Location │ Poole, Dorset
Role │ Internal Account Support Team Leader
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
Salary description
£35000.00 - £40000.00 per year